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Thursday, November 30, 2023

Definition of a “Creditor”

QUESTION 

We are a mid-size lender. I am the company’s Chief Compliance Officer. I do not believe a claim can be brought against a lender if the lender is not the creditor. We are no longer involved in the loan, having sold it. We do not own it, and we do not service it. 

Yet we are being caught up in litigation that alleges we have assignee liability. We are being forced to defend against a claim I do not think has merit. I would like some clarification about the meaning of the term “creditor” and whether assignee liability can reach us. 

What is the meaning of “creditor?” 

Do we have assignee liability? 

ANSWER 

My response will be somewhat limited without knowing more facts than you provided in your question. I strongly urge you to seek appropriate legal counsel with substantial experience in these matters. My reply is not meant to be taken as legal advice and does not infer same. Not all lawyers are sufficiently expert in issues like the one you describe. Faced with a lawsuit along these lines, you need an attorney who is an expert with considerable experience, not someone who is going to learn on the job. If you want a recommendation, please contact me separately here

I will offer a working definition of the term “creditor” under the Truth in Lending Act (TILA). Based on your question, I think TILA would be foundational to providing a worthwhile response. 

Regulation Z, the implementing regulation of TILA, defines the term “creditor” to mean: 

“A person (a) who regularly extends consumer credit that is subject to a finance charge or is payable by written agreement in more than four installments (not including a down payment), and (b) to whom the obligation is initially payable, either on the face of the note or contract, or by agreement where there is no note or contract.”[i] 

Courts often dismiss TILA claims filed against persons to whom the obligation is not initially payable (i.e., persons who are not “creditors”) as did a federal district court in Florida.[ii] This case, Walters v. Fast AC, may sound familiar to my lawyer friends and subscribers, as the U.S. Court of Appeals for the 11th Circuit previously considered a constitutional standing issue.[iii] Let’s drill down a little here because the case touches not only on the meaning of “creditor” but also the implications of assignee liability. 

I’ll sketch the case out in bullet points so we don’t get too entangled in the legalese. 

·       In 2018, an air conditioning technician for Fast AC, Mike, told Walters that the ductwork for his air conditioning unit needed to be replaced. 

o   When Walters hesitated about the cost, Mike assured him he could obtain financing. 

o   Mike then accessed Walters’ computer and e-signed several documents on Walters’ behalf, none of which Walters had a chance to read. 

o   Due to Mike’s actions, Walters “signed” a revolving account credit agreement with FTL Capital Partners, which contained TILA open-end disclosures. 

·       Walters called Fast AC to cancel the job before Walters paid any money and before Fast AC began any work. Fast AC said they could not help him. 

o   This left Walters with no immediate way of canceling the agreement because he had no idea who was financing the repairs. After he received his first bill, he called FTL to say the ductwork had been canceled. 

o   FTL refused to believe Walters because Fast AC had incorrectly represented that it had commenced work. 

·       Walters brought multiple claims, including TILA claims, against Fast AC and FTL. 

o   He claimed that his loan was a closed-end, not open-end, transaction for which he had received the wrong TILA disclosures. 

Ø  The district court dismissed the action, concluding that Walters lacked standing because he had not suffered any injury in fact. 

o   The 11th Circuit: 

§  sent the case back to the district court, holding that Walters had Article III standing to allege TILA disclosure violations because he had sufficiently alleged injury in fact.[iv] 

§  found that if Fast AC’s conduct were independent of FTL, then Walters’ injuries were not traceable to FTL, but concluded that Walters had “sufficiently pleaded that Fast AC was acting as FTL’s agent when it allegedly signed up Walters for a loan without disclosing the loan’s terms.” 

§  expressed no opinion on the merits of Walters’ claims, nor did it address whether or under what circumstances a creditor may be held liable under TILA for the actions of an agent or whether sufficient evidence showed an agency relationship between FTL and Fast AC. 

Ø  On remand, the district court examined Walters’ claim against FTL. 

§  Fast AC had become an FTL-licensed contractor in 2016 and was expelled in 2019 for falsely representing to FTL that it had completed installation work for customers. 

§  As mentioned above, in 2018, Fast AC contracted with Walters to replace HVAC ductwork. Walters sought to cancel the contract and eventually discovered that FTL had financed the deal. 

·       Walters asked the district court to consider his argument that his agreement with FTL was a closed-end transaction and FTL had violated TILA by only disclosing the information TILA required for open-end transactions. 

o   Walters contended that FTL should be vicariously liable for its agent’s (Fast AC’s) misconduct under TILA. 

Ø  Unfortunately for Walters, the court granted summary judgment for FTL. 

o   It concluded that FTL was not a “creditor” under TILA. 

§  As a result, the court did not need to consider whether a creditor might be liable for its agent’s misconduct under TILA or whether Fast AC had acted as FTL’s agent. 

Now, let’s go to the contract. The credit agreement had clearly indicated that FTL was a potential assignee by stating, for example, that the “Dealer may assign all rights under this Agreement and any credit sale…to FTL…” Thus, if the court construed the agreement as being initially payable to FTL, it would render this provision meaningless. 

The court also found that FTL was not liable as an assignee because whether the agreement with Fast AC reasonably contemplated repeated transactions was not apparent on the face of the documentation. Walters’ arguments that the loan was closed-end relied entirely on FTL’s corporate testimony and not anything on the face of the loan documents. 

As I stated above, unless the potential defendant is a “creditor” as defined in Regulation Z, such TILA claims generally cannot successfully be brought against the potential defendant. 

However, TILA specifically addresses assignee liability by providing: 

“Except as otherwise specifically provided in [TILA][v], any civil action for a violation [of TILA] or proceeding under [TILA § 108 by an enforcement agency][vi] which may be brought against a creditor may be maintained against any assignee of such creditor only if the violation for which such action or proceeding is brought is apparent on the face of the disclosure statement, except where the assignment was involuntary. For the purpose of this section, a violation apparent on the face of the disclosure statement includes, but is not limited to (1) a disclosure which can be determined to be incomplete or inaccurate from the face of the disclosure statement or other documents assigned, or (2) a disclosure which does not use the terms required to be used by [TILA].”[vii] 

It should also be mentioned that any consumer who has the right to rescind (i.e., right to cancel) a transaction under TILA may rescind the transaction as against any assignee of the obligation. 

To be classified as an “assignee,” the assignment must be voluntary on the part of the creditor. The assignee in an assignment for the benefit of creditors would not be coverable under TILA.[viii] As pointed out by the court, the definition of “creditor” plays an important role here: the creditor is the one to whom the obligation is initially payable on the face of the contract. Accordingly, as this court concluded, the seller in a credit sale contract assigned to a financial institution would be the “creditor,” while the financial institution would be the “assignee” under TILA.[ix] 

Note that the Home Ownership and Equity Protection Act (HOEPA) separately addresses assignee liability in connection with high-cost mortgage loans (HCMs is a term defined by Regulation Z).[x] HOEPA amended TILA to eliminate holder-in-due-course protections for purchasers and assignees of HCMs.[xi] Under TILA,[xii] consumers are entitled to assert against assignees all claims and defenses in connection with HCMs they could assert against creditors. 

To ensure that the assignee liability provision of HOEPA does not reach beyond HCMs, TILA insulates an assignee from liability if an assignee can demonstrate, by a preponderance of the evidence, that a reasonable person, exercising ordinary due diligence, could not determine the loan was an HCM after reviewing the loan documentation, the itemization of the amount financed, and other disclosure of disbursements.[xiii] The determination would require a review of the documentation required by TILA, including, but not limited to, the required disclosures and a disclosure of the disbursements or itemization of the amount financed. While the exception limits the liability of an assignee of an HCM, it was not intended to limit the liability under other TILA provisions. 

Indeed, to ensure that assignees are aware of their potential liability, TILA requires any party assigning an HCM to include a prominent notice of potential liability. Regulation Z[xiv] implements this requirement by specifying that a creditor may not sell or assign an HCM without furnishing the following statement to the purchaser or assignee: 

“Notice: This is a mortgage subject to special rules under the Federal Truth in Lending Act. Purchasers or assignees of this mortgage could be liable for all claims and defenses with respect to the mortgage that the consumer could assert against the creditor.” 

Jonathan Foxx, Ph.D., MBA
Chairman & Managing Director 
Lenders Compliance Group


[i] §1026.(a)(17)(i)

[ii] Walters v. Fast AC, 2023 U.S. Dist. (M.D. Fla. October 24, 2023)

[iii] Walters v. Fast AC, 60 F.4th 642 (11th Cir. 2023)

[iv] Generally, for a party to establish Article III standing, he must allege (and ultimately prove) that he has a genuine stake in the outcome of the case because he has personally suffered (or will imminently suffer): (1) a concrete and particularized injury; (2) that is traceable to the allegedly unlawful actions of the opposing party; and (3) that is redressable by a favorable judicial decision. These requirements seek to ensure that federal courts do not exceed their Article III power to decide actual cases or controversies.

[v] See 15 USC §1635(c) of this title.

[vi] See 15 USC § 1607

[vii] TILA § 131; 15 U.S.C. § 1641

[viii] TILA § 131

[ix] Idem

[x] 12 CFR § 1023.32

[xi] Op. cit. vii

[xii] TILA § 131(d)

[xiii] Idem

[xiv] 12 CFR § 1023.34(a)(2)

Friday, November 24, 2023

Posting the HMDA Notice on a Website

QUESTION 

Our banking department has sent us a letter directing us to post our HMDA availability notice on our website. I do not believe we are required to do so. 

As the General Counsel, I am responsible for ensuring that our website has all appropriate consumer notices for our online business channel. I cannot find any regulation or statute requiring us to post the HMDA notice on our website. I want a second opinion. 

Are we required to post the HMDA notice on our website? 

ANSWER 

Financial institutions are required to post several different kinds of public notices on their premises. One type of required notice announces compliance with certain regulations. For example, the rules requiring highly visible Equal Housing Lender posters are well known. 

__________________________

For information about our 

HMDA Compliance Services,

please contact us here.

__________________________

To re-state your question, in part, if an institution conducts transactions online, where should such notices be posted? 

On a website, the absence of a physical location in which to post regulatory notices raises two questions: 

1) Which, if any, of the posting requirements apply to a website? 

2) If a posting is required on a website, where should it appear? 

We may gain some insight into these questions by examining the specific regulations. For example, HMDA (for institutions with an office located in a metropolitan area) requires a notice of availability of HMDA data. 

However, the applicable regulation does not specifically address whether the required notices must be posted on a website. Therefore, the language of the regulation must be consulted to determine if a particular notice should be posted on the website. 

With respect to the HMDA Notice,[i] the general requirements for posting are as follows: 

“A financial institution shall post a general notice about the availability of its HMDA data in the lobby of its home office and of each branch office physically located in each MSA and each MD.”   

An MSA is a metropolitan statistical area. An MD is a metropolitan division.[ii] 

According to these requirements, the HMDA notice must be posted in an institution’s main office and each branch office. Because a website is neither a main office nor a branch, it would seem that these notices would not be required on a website. 

This interpretation of the rules also seems to be the view of the regulatory agencies. In the publication entitled Federal Financial Institutions Examination Council Guidance on Electronic Financial Services and Consumer Compliance, the agencies discuss the various compliance regulations and their applicability to Internet banking. The publication does not mention HMDA notices at all. 

Although the HMDA Notice may not be required, financial institution management may consider including it as a precaution or provide internet consumers with the same information available to customers in the institution’s lobby. 

Jonathan Foxx, Ph.D., MBA
Chairman & Managing Director 
Lenders Compliance Group

___________________________

[i] 12 CFR 1003.5(e)

[ii] “For purposes of HMDA, the term is interchangeable with "metropolitan area." The underlying concept of an MSA is that of a core area containing a large population nucleus, together with adjacent communities having a high degree of economic and social integration with that core. MSAs are composed of entire counties or county equivalents. Every MSA has at least one urbanized area with a population of 50,000 or more. A metropolitan division is a subset of an MSA having a single core with a population of 2.5 million or more. For reporting and disclosure purposes of HMDA, an MD is the relevant geography, not the MSA of which it is a division.” See HMDA Glossary provided by FFIEC.

Thursday, November 16, 2023

Material Interference in UDAAP Lawsuit

QUESTION 

We are being sued for a violation of UDAAP. The lawsuit is based on the allegation that we materially interfered with the ability of a consumer to understand our terms and conditions. As far as I know, we have never intentionally misled a consumer. Our legal counsel is fighting back, but our reputation is already getting hit with negative press. 

I am the Chief Operating Officer, and with permission of our Board, I am writing you to ask for some history involving this kind of allegation. Your response could help us broaden our perspective and assist us in making sure this incident never happens again. 

We recently signed up for your UDAAP Tune-up, but it will not start for a few weeks. In the meantime, a word from you about some facets of this allegation would be appreciated. 

What is "material interference" involving terms and conditions in the context of UDAAP? 

ANSWER 

Thank you for your interest in our UDAAP Tune-up. Our UDAAP review is in demand. When it comes to Unfair, Deceptive, or Abusive Acts or Practices (UDAAP), it is essential to be proactive. Don’t wait for a regulatory investigation; certainly, don’t think you can wiggle your way out of a lawsuit, which often metastasizes into class action litigation. 

You can have your counsel contact me to discuss your case explicitly if they want expert witness support. 

There are many litigious access points to allege UDAAP violations, given that many regulatory frameworks are implicated.[i] You mentioned that you never intended to mislead the consumer; however, it is important to recognize that intent is not required to show material interference. 

Brief History

In 2010, Congress passed the Consumer Financial Protection Act of 2010 (CFPA) and banned abusive conduct.[ii] The CFPA's prohibition on abusive conduct was the most recent congressional tailoring of the Federal prohibitions to ensure fair dealing and protect consumers and market participants in the United States. 

The 2007-2008 financial crisis tested consumer protection laws, government watchdogs, and the ability of the existing authorities to address predatory lending, considered to be a primary cause of the collapse. The financial crisis was set in motion by avoidable interlocking forces. At its core were mortgage lenders profiting (by selling on the secondary market) on loans that set people up to fail because they could not repay. 

Consequently, Congress concluded that federal agencies' enforcement of the prohibitions on unfair and deceptive acts or practices was too limited to be effective at preventing the financial crisis. Therefore, it amended existing law. This is the point at which the FDIC, in 2007, said the term “unfairness” is a restrictive legal standard and the term “abusive” should be added because it is more legally flexible.[iii] In the CFPA, Congress granted authority over unfair or deceptive acts or practices to the states, the Federal banking agencies, and the newly created Consumer Financial Protection Bureau (CFPB). Congress also added a prohibition on abusive acts or practices. 

There have been numerous updates to the regulatory supervision and enforcement of UDAAP over the years. Indeed, since the enactment of the CFPA, government enforcement and supervisory agencies have taken dozens of actions to condemn prohibited abusive conduct. Earlier this year,  the CFPB issued a Policy Statement to summarize those actions and explain how the Bureau analyzes the elements of abusiveness through relevant examples. This Policy Statement is the CFPB’s first formal issuance that summarizes precedent on abusive acts or practices and provides an analytical framework for identifying abusive acts or practices.[iv] 

_______________________________________________________

For information about our UDAAP Tune-up, please contact us here.

_______________________________________________________

I will provide a cursory overview of the CFPA prohibitions. Thereafter, I’ll briefly explain the prohibition regarding “material interference” as it relates to terms and conditions.

Overview 

Under the CFPA, there are two abusiveness prohibitions.[v] An abusive act or practice: 

(1) Materially interferes with the ability of a consumer to understand a term or condition of a consumer financial product or service, or 

(2) Takes unreasonable advantage of: 

·       A lack of understanding on the part of the consumer of the material risks, costs, or conditions of the product or service; 

·       The inability of the consumer to protect the interests of the consumer in selecting or using a consumer financial product or service; or 

·       The reasonable reliance by the consumer on a covered person to act in the consumer's interests. 

The statutory text of these two prohibitions may be summarized at a high level as:

 

(1) obscuring important features of a product or service, or

 

(2) leveraging certain circumstances to take an unreasonable advantage. The circumstances, or three prongs, that Congress set forth generally concern gaps in understanding, unequal bargaining power, and consumer reliance.[vi] 

Unlike unfairness but similar to deception, abusiveness requires no showing of substantial injury to establish liability but is focused on conduct that Congress presumed to be harmful or distorts the proper functioning of the market. Put otherwise, an act or practice need only fall into just one of the categories above to be abusive, but an act or practice could fall into more than one category.[vii] 

Material Interference in Terms and Conditions 

The first abusive act or practice that takes unreasonable advantage of consumers, gaps in understanding, concerns situations where an entity “materially interferes with the ability of a consumer to understand a term or condition of a consumer financial product or service.”[viii] Material interference may be shown when an act or omission is intended to impede consumers’ ability to understand terms or conditions, has the natural consequence of impeding consumers’ ability to understand, or actually impedes understanding. 

Acts or omissions may be material interference. Material interference may include actions or omissions that obscure, withhold, de-emphasize, render confusing, or hide information relevant to the ability of a consumer to understand terms and conditions. Interference can take numerous forms, such as “buried disclosures,” physical or digital interference, “overshadowing,” and various other means of manipulating consumers’ understanding. 

What is a buried disclosure? It is a disclosure that limits people’s comprehension of a term or condition, including, but not limited to, fine print, complex language, jargon, or the timing of the disclosure. There could be an oral component, too.[ix] Entities can also interfere with understanding by omitting material terms or conditions. 

There may be physical interference, where physical conduct impedes a person’s ability to see, hear, or understand the terms and conditions, including, but not limited to, physically hiding or withholding notices.[x] 

Digital interference may occur where there are impediments to a person’s ability to see, hear, or understand the terms and conditions when presented to someone in an electronic or virtual format. This form of interference includes, but is not limited to, user interface and user experience manipulations, such as the use of pop-ups or drop-down boxes, multiple click-throughs, or other actions or “dark patterns” that have the effect of making the terms and conditions materially less accessible or salient.[xi] 

Material interference includes a process of overshadowing, which is the prominent placement of certain content that interferes with the comprehension of other content, including terms and conditions.[xii] 

Facing Litigation 

There are several methods to prove material interference with a consumer’s ability to understand terms or conditions. My response focuses on the prong of leveraging certain circumstances to take unreasonable advantage of consumers, to wit, gaps in understanding, but the other two prongs, unequal bargaining power, and consumer reliance, may also be implicated in material interference litigation.     

First, while intent is not required to show material interference, it is reasonable to infer that an act or omission materially interferes with consumers’ ability to understand a term or condition when the entity intends it to interfere.[xiii] 

Second, material interference can be established with evidence that the act or omission's natural consequence would impede consumers’ ability to understand. 

And third, material interference can also be shown with evidence that the act or omission did, in fact, impede consumers’ actual understanding. 

While evidence of intent would provide a basis for inferring material interference under the first method, it is not a required element to show material interference. 

Certain transaction terms are so consequential that when not conveyed to people prominently or clearly, it may be reasonable to presume that the entity engaged in acts or omissions that materially interfere with consumers’ ability to understand. That information includes, but is not limited to, pricing or costs, limitations on the person’s ability to use or benefit from the product or service, and contractually specified consequences of default. 

An entity’s provision of a product or service may interfere with consumers’ ability to understand if the product or service is so complicated that material information about it cannot be sufficiently explained or if the entity’s business model functions in a manner that is inconsistent with the apparent terms of its products or services. 

Jonathan Foxx, Ph.D., MBA
Chairman & Managing Director 
Lenders Compliance Group

Thursday, November 9, 2023

Pitfalls of Mortgage Comparison Platforms

QUESTION 

We are facing a lawsuit and potential administrative action for steering. For several years, we have run a successful website that compares rates for mortgage lenders. When a visitor selects a mortgage lender, we refer them to the lender. We charge the lender for the referral. We believe we act as only an intermediary, passing on the referral. We only get paid for the referral whether or not the lender closes the loan. We provide a disclosure regarding our terms. 

However, a lawyer is starting a lawsuit against us for violating RESPA Section 8. They claim our referrals are illegal. We’ve hired some top lawyers to defend us, but they’re not particularly optimistic about the outcome going in our favor. They say we may be violating RESPA and the CFPB will likely get involved.

We are not the only comparison platform that refers people for a fee. Our attorneys want us to change our website and terms immediately. I am looking for another opinion. I have read your FAQ emails for years and trust you to give me your candid opinion. 

Are payments for referrals from rate comparison websites a violation of RESPA? 

What are the guardrails we need to know to comply with RESPA? 

ANSWER 

Several years ago, we provided compliance support to an online comparison website. We found RESPA 8 violations, such as compliance concerns involving referrals, and offered guidance to cure the violations proactively. We also asked the client to revise their contracts with the posted lenders.[i] The client refused to follow our advice. 

The lawsuit and the potential for CFPB’s investigation are red flags. It is one thing to be alerted to possible RESPA violations. I do not know how your referral model works for being paid by the lenders with respect to a shopper’s selection. 

Indeed, earlier this year,[ii] the CFPB made known its considerable interest in companies operating digital platforms that appear to shoppers as providing objective lender comparisons but may illegally refer people to only those lenders paying referral fees. The Bureau issued an Advisory Opinion[iii] outlining how companies violate RESPA when they steer shoppers to lenders by using pay-to-play tactics rather than providing them with comprehensive and objective information. 

Three prongs are associated with evaluating if a platform receives a prohibited referral fee, and these are triggered when the platform: 

1.     non-neutrally uses or presents information about one or more settlement service providers

2.     in a way that has the effect of steering the consumer to use (or affirmatively influences the selection of) those settlement service providers, constituting referral activity,

3.     in exchange for a payment or other thing of value that is, at least in part, for that referral activity. 

Let’s cut to the chase: the CFPB maintains that operators of online comparison platforms receive a prohibited referral fee when they use or present information in a way that steers consumers to mortgage lenders in exchange for a payment or something else of value. 

For more context and information, I have written extensively about the compliance of digital mortgage comparison platforms here and here. 

Now, let’s turn to those guardrails! 

This area of mortgage compliance requires an expansive understanding of your particular operations. Thus, I will offer only some generic pitfalls to watch out for, derived from our professional experience, the aforementioned Advisory, RESPA Section 8,[iv] HUD’s Statement of Policy,[v] and HUD CLO Policy Statement,[vi] among other things. 

Indeed, these online mortgage comparison platforms could implicate the Dodd-Frank Act’s prohibition on unfair, deceptive, or abusive acts or practices (UDAAP), Truth in Lending Act (TILA), Equal Credit Opportunity Act (ECOA), Telemarketing Sales Rule (TSR), Federal Trade Commission Act (FTCA), Telephone Consumer Protection Act (TCPA) and Fair Credit Reporting Act (FCRA), including state and federal privacy and licensing laws. 

I begin with an outline of some pitfalls and follow with a few scenarios that lead to RESPA 8 violations involving mortgage comparison platforms. 

PITFALLS OF ONLINE MORTGAGE COMPARISON PLATFORMS 

Non-neutral Presentations constitute a Referral 

·       RESPA prohibits payments under an agreement for referrals of settlement-service business. 

·       The CFPB says digital platform operators make a referral when they “non-neutrally” use or present information that steers a consumer to a settlement service provider or otherwise influences the consumer’s selection. 

·       Neutral presentations and similar fees are critical to avoiding allegations of steering consumers to providers paying the highest fees to the platform operator. 

Disclosure is not Necessarily Protective 

·       Some platforms disclose how they use and present information. However, such disclosure would not, absent other facts, turn a directed action that has the effect of affirmatively influencing into one that does not so influence. 

Referrals encompass Multiple Parties 

·       The applicable regulation defines a referral as an “oral or written action directed to a person.” 

·       That includes consumers, appraisers, real estate agents, title companies and agents, lenders, mortgage brokers, or other companies that provide information in connection with settlements, such as credit reports and flood determinations. 

Algorithms are not a Defense 

·       The CFPB says “it is no defense” if a platform’s non-neutral use or presentation of information “was allegedly the product of a complex algorithm. 

·       Operators are expected to know whether their platform uses or presents information in a non-neutral manner, even if the platform may employ complex algorithms in using or presenting the information. 

Non-neutral Steering (i.e., Referrals) 

·       Non-neutral use of information can involve “manipulation or biasing of the inputs or formula” an operator uses to generate comparisons. For example:

o   A company could let consumers compare options based on purportedly objective criteria, such as interest rates, but make sure lenders who pay rank high anyway. 

o   Platforms can exclude or place low weight on criteria favoring a competitor and manipulate formulas to favor certain providers. 

·       Platform operators may stray from neutrality in their presentation of information by:

o   Providing names and phone numbers of all participating providers but providing links only for higher-paying providers. 

o   Listing lenders that pay more on the first page of results ranked by interest rate. That position creates the impression the platform has ranked all participants by interest rates, even though a check on a second or third page of results would reveal lenders offering the same or lower rate. 

o   Highlighting a top-ranked (and high-paying) lender by showing competitors in a smaller font or requiring users to scroll down. 

o   Labeling a lender as “sponsored” or “featured.” Lenders typically pay for this enhanced placement, but some platforms imply the lender earned that placement due to a ranking of neutral criteria. 

o   Listing a lender that has paid for enhanced placement multiple times, using the same or an affiliated name. 

o   Showing a “top-ranked” lender alongside other options but only showing the “top-ranked” lender when a consumer returns to the site. 

Paying “a thing of value” for a Referral 

·       A “thing of value” includes payments a platform operator receives as part of a contract. 

·       If the lender receives enhanced or non-neutral placement, there presumably would be an express agreement or understanding to pay for the improved placement. 

·       Even absent an express agreement or understanding for enhanced placement, an agreement or understanding for referrals likely can be established through a pattern, practice, or course of conduct. 

Violations for charging the Same or Different Fees 

·       Charging different fees to similarly situated service providers can constitute evidence of an illegal referral fee. 

·       Nevertheless, an operator can violate RESPA’s ban on referrals even if charging service providers the same fees. 

RESPA does not permit Payments for Non-Neutral Steering 

·       RESPA allows payments for goods or facilities furnished or services performed,[vii] but the CFPB says it does not apply to online mortgage comparison platforms. 

·       Referrals resulting from non-neutral steering are not compensable services under RESPA. 

Number of Lenders may qualify for a CLO 

·       There is no clear guidance on the number of lenders or providers a platform must feature to qualify as a valid computer loan origination (CLO) system.  

·       Presenting a greater number of lender comparisons rather than fewer may demonstrate that the operator is not steering the consumer to one or more settlement service providers. Because there is no guidance, an operator with “many” lenders does not have a dispositive defense.

 

VIOLATION SCENARIOS 

Ensuring the “best match” is the highest bidder 

·       Consumers often share criteria to find the best match, such as their desired location, loan amount, and credit score.

·       When a platform skews results to display the highest bidding participant as the “best match,” that may violate a prohibition on unfair, deceptive, or abusive acts or practices (UDAAP) if the platform misrepresents the accuracy of platform information, including objectivity in rankings.

 

Ranking Lenders by Rotation 

·       Platforms may run afoul of RESPA by purporting to rank lenders on a consumer’s input but, in reality, displaying top lenders as part of a structure where lenders take turns in the top spot.

 

Favoring an Affiliate 

·       Digital platform operators should avoid promoting an affiliate.

·       Significantly, the RESPA exemption related to affiliated business arrangements may not apply.

 

Sending texts or emails favoring a Lender 

·       If a platform is paid to encourage a consumer to apply with a lender by engaging in promotional activity that undermines its neutral presentation, that activity influences the consumer’s selection and amounts to a referral.

 

Offering to connect a Consumer with a Lender 

·       Some platforms offer consumers a call or chat with a lender, known as a “warm handoff” or “live transfer.”

·       A platform may tell the consumer they will be “in good hands,” but, in fact, the lender receiving the lead may be the first lender to respond when the platform flags a prospect. In such cases, the operator is providing a promotional service that is not actual, necessary, and distinct from the operator’s comparison function. 


Jonathan Foxx, Ph.D., MBA
Chairman & Managing Director 
Lenders Compliance Group


[i] Structuring or implementing a contractual agreement to participate on a Digital Mortgage Comparison Shopping Platform that results in steering or other affirmative influence based on non-neutral criteria, settlement service providers likely would know that the operator is non-neutrally using or presenting information.

[ii] CFPB Issues Guidance to Protect Mortgage Borrowers from Pay-to-Play Digital Comparison-Shopping Platforms, Announcement, Consumer Financial Protection Bureau, February 7, 2023

[iii] See 12 CFR Part 1024, Advisory Opinion, Real Estate Settlement Procedures Act (Regulation X); Digital Mortgage Comparison-Shopping Platforms and Related Payments to Operators, Bureau of Consumer Financial Protection. FR Vol. 88, No. 29, February 13, 2023 (Rules and Regulations)

[iv] 12 U.S.C. 2607(a). Regulation X, 12 CFR 1024.14(b), implements RESPA section 8(a)’s prohibition.

[v] HUD, RESPA Statement of Policy 1996–1, Regarding Computer Loan Origination Systems (CLOs), 61 FR 29255 (June 7, 1996)

[vi] The HUD CLO Policy Statement was issued as part of a broader set of HUD regulations and interpretations that addressed employer-to-employee payments. CLO is the acronym for Computer Loan Orrigination systems. See 61 FR 29238 (June 7, 1996). Because some of these regulations and interpretations were never finalized, see 61 FR 58472 (November 15, 1996), certain aspects of the HUD CLO Policy Statement not relevant to this Advisory Opinion – for example, Section 4, addressing “Payments of Commissions or Bonuses to Employees” – were not made effective by HUD and would not be applied by the CFPB.

[vii] Section 8(c)(2)