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Our Compliance Matters® audio series is presented by Jonathan Foxx, PhD, MBA, Chairman & Managing Director.

Showing posts with label Regulation X. Show all posts
Showing posts with label Regulation X. Show all posts

Thursday, October 16, 2025

Transition: Subservicing to In-House Servicing

QUESTION 

We have used a subservicer for many years. Recently, we decided to bring servicing in-house. The committee we formed to shepherd the transition has determined that several guidelines must be developed to ensure a smooth transition. 

One problem we discovered is that some processes and procedures were not documented and approved. Relevant policies need some updating. The change management area needs further fulfillment. But we are overcoming these issues well as we get ready for the transition. 

Handling a smooth transition from subservicing to in-house servicing requires considerable attention to process, procedures, policies, and risk evaluations. I would like to know a few pointers I can take to the committee to assist in our plans. 

What tips can you give us to ensure a smooth transition from subservicing to in-house servicing? 

SOLUTION 

Servicing Platform Development 

Monthly Servicing Compliance

ANSWER 

Transitioning from a subservicer to a servicer is a complex process that involves gaining approval from investors and significantly expanding operational capacity. A subservicer performs the day-to-day duties of servicing a loan, but the master servicer holds the ultimate contractual responsibility to the investor. The transition to a servicer requires a company to develop the robust infrastructure and oversight capabilities of servicing, which go far beyond the monitoring of typical subservicer functions. 

To transition from a subservicer to a servicer conducting the servicing of its own loan portfolio, a financial institution must assume greater responsibilities and risks, which requires building significant internal capacity and obtaining approval from investors. The transition involves expanding operations, upgrading technology, and shifting legal obligations. 

As a master servicer, you own the right to perform servicing and may choose to service loans yourself or through subservicers. In the agency mortgage market, master servicers typically outsource the day-to-day functions to subservicers and assume a high-level oversight role. You do not state whether your in-house servicing will be exclusively for your own portfolio or if you plan to service both your own portfolio and also offer subservicing. For purposes of this article, I will assume the latter is the case. 

Key challenges when transitioning to servicing include meeting certain capital requirements, managing complex data migration, navigating intense regulatory scrutiny, and controlling operational costs while scaling the business. 

In the development of servicing platforms, we have outlined a step-by-step approach, consisting of five essential transition categories. Every one of these categories is essential to the smooth transition to in-house servicing. If your committee does not take these categories into account, the success of your transition may be in peril. 

The following are essential factors in the development of an in-house servicing platform. 

five Essential Transition Categories 

1. Investor approval 

Obtain approval from appropriate investors to function as a master servicer that services its own portfolio. 

Application Submission 

The process requires a detailed business background, financial health, policies, and operational procedures. 

Onsite Review 

An investor's risk team may conduct an on-site operational review to evaluate the company's servicing capabilities. 

Financial and Operational Assessment 

Investors may review the company's financial and operational metrics to ensure it has the capacity to handle the full range of servicing responsibilities. 

Compliance with Guidelines 

The company must meet all applicable eligibility requirements set forth in the investor's servicing and selling guides, announcements, formal issuances, and Best Practice expectations.

Monday, July 21, 2025

Servicing Quality Control: Subservicer Scrutiny

QUESTION 

We are a lender that subservices our loans through a reputable servicer. We originate Fannie Mae, Freddie Mac, USDA, FHA, VA, HECM, and Non-QM loan products. Our internal audit identified that we should have monitoring and control procedures in place for our subservicer. 

We already have a Loan Servicing Quality Control Plan. However, we do not have a separate policy for monitoring and controlling the subservicer function. Our internal auditor recommends that we establish such a policy immediately. 

As the General Counsel and Compliance Officer, I am responsible for ensuring that we meet all regulatory and legal requirements in our loan originating and servicing activities. I would like your view on whether we should have a separate policy for monitoring the subservicer. 

SOLUTIONS 

Subservicing Quality Control Audits

Loan Servicing Quality Control Plan

Monitoring & Control of Subservicer Policy 

RESPONSE 

Based on your question, you appear to be a master servicer. A master servicer is responsible for overseeing and auditing the activities of its subservicer. This responsibility arises from the fact that the master servicer remains liable for the performance of all servicing obligations, even when they are delegated to a subservicer. 

A master servicer is an entity responsible for overseeing the administration and management of a pool of loans, often in mortgage-backed securities (MBS) and other structured finance products. It ensures proper loan management and that investors receive their returns on time. 

Master Servicer 

In particular, a master servicer's role includes the following: 

Their role and responsibilities include: 

·       Loan administration and management 

Handling day-to-day operations like payment collection, managing escrow accounts, and distributing payments to investors. 

·       Oversight of other servicers 

Appointing and coordinating with sub-servicers while remaining liable to bondholders for their performance. 

·       Ensuring compliance

Ensuring that servicing practices comply with regulatory and contractual requirements. 

·       Monitoring and reporting 

Tracking portfolio performance and reporting to the trustee and investors. 

·       Handling borrower communication and requests 

Serving as a point of contact for borrowers. 

·       Coordination with special servicers 

Working with special servicers for distressed or defaulted loans. 

You should have a separate policy for monitoring and control of the subservicer. Usually, the policy complements the Loan Servicing Quality Control Plan that you mentioned. Both the CFPB (Consumer Financial Protection Bureau) and GSEs (Government-Sponsored Enterprises, such as Fannie Mae and Freddie Mac) mandate that lenders (master servicers) proactively oversee and regularly audit their subservicer relationships and operations.[i] 

The master servicer is responsible for ensuring that the subservicer complies with all applicable regulations and contractual obligations, as required by Fannie Mae and other investors. Failing to oversee or audit a subservicer exposes the master servicer to significant business risks, including potential lawsuits, fines, and reputational damage if the subservicer fails to meet compliance guidelines or operational standards. 

Second Line of Defense 

The audit of a subservicer's servicing files falls under the Second Line of Defense for the originating institution that outsourced the servicing, with the possibility that the Third Line of Defense (viz., internal audits) may also perform independent audits to ensure effectiveness. 

As the Second Line of Defense, the originating institution has the ultimate responsibility for the subservicer's actions; therefore, it must oversee the subservicer's compliance with regulations and its own servicing standards. The act of reviewing the subservicer's servicing files and operations to ensure adherence to contractual obligations and regulatory requirements is considered a core function of the Second Line of Defense, which involves monitoring and oversight functions, such as risk management and compliance departments. 

Thus, the Second Line of Defense provides expertise, support, and monitoring regarding risk-related matters. I would break those features into the following activities: 

·       Developing and implementing policies and procedures for subservicer oversight. 

·       Conducting regular reviews of the subservicer's performance and compliance. 

·       Assessing the subservicer's internal controls and risk management framework. 

·       Monitoring the subservicer for compliance with regulatory requirements (CFPB, OCC, GSEs). 

·       Developing and implementing corrective actions to address any identified issues. 

Essentially, the Second Line of Defense is actively involved in ensuring the subservicer is compliant and performing as expected, while the Third Line of Defense audits the effectiveness of that oversight and the subservicer's operations to ensure the entire risk management framework is sound. I think your internal auditor was correct in recommending a separate policy for monitoring and controlling the subservicer. Use it in conjunction with your overall Loan Servicing Quality Control Plan. 

Oversight and Auditing 

There are five components of subservicer oversight and auditing. A robust subservicer oversight program should include regular audits of servicing files and operations. Implementing the program is not merely a recommended Best Practice but a crucial aspect of a master servicer's responsibility to manage risk and ensure compliance within the mortgage industry.

1. Establishing an Oversight and Surveillance Program 

The program should monitor the subservicer's compliance with servicing requirements outlined in the master servicer's contracts and applicable guidelines. 

These three elements must be included in oversight: 

·       Periodic audits and quality control (QC) reviews: These reviews help verify that the subservicer is adhering to contractual obligations and regulatory requirements. 

·       Operational audits: These audits delve deeper and can assess areas such as customer service reviews, escrow administration, collections, and loss mitigation procedures. 

·       Evaluation of training programs, financial strength, and overall experience: These evaluations help ensure that the subservicer has the resources and expertise to perform its duties effectively. 

2. Maintaining Policies and Procedures 

Master servicers must have established procedures for selecting and assessing subservicers, encompassing their experience, training programs, financial stability, quality control, and capacity to handle the portfolio. 

3. Operational Audits 

These audits should encompass customer service reviews, escrow administration oversight, procedural assessments of collection and loss mitigation, and examinations of bankruptcy, foreclosure, and REO management, among other areas. 

4. Ongoing Monitoring and Review 

This type of monitor involves continuously evaluating subservicer performance data, including loan-level data, customer satisfaction scores, response times, and error rates. 

5. On-Site Audits and Reviews

Regularly conducting on-site audits and reviews ensures compliance with contractual requirements and regulatory standards. 


Jonathan Foxx, PhD, MBA
Chairman & Managing Director
Lenders Compliance Group
 


[i] Both the Consumer Financial Protection Bureau (CFPB) and government-sponsored enterprises (GSEs) like Fannie Mae and Freddie Mac require master servicers to maintain oversight of their subservicers. Fannie Mae, for example, requires the master servicer to ensure that the subservicer is complying with all Fannie Mae requirements.

Monday, September 30, 2024

RESPA Violations: Inconsistent Enforcement

QUESTION 

I am the General Counsel and Compliance Officer of a mortgage lender in the Northeast. We originate retail and wholesale loans and are licensed in all states and territories. Recently, we had a multistate banking audit. The audit found that some of our Third-Party Originators (TPOs) had violated RESPA. 

After conducting a servicing quality control audit, we have decided to sue several TPOs for causing these RESPA violations. The problem we’re having is that RESPA does not address its enforcement consistently or comprehensively. It provides specific penalties in some sections but fails to mention remedies for violations in other sections. 

I want some guidance in navigating RESPA’s maze to determine where a private right of action is available and where it isn’t. In particular, I need some advice on how the TRID rule affected RESPA enforcement and private causes of action. 

COMPLIANCE SOLUTIONS 

Servicing Quality Control Audits 

Servicing Tune-up® 

Servicing Compliance 

ANSWER 

The Dodd-Frank Wall Street Reform (Dodd-Frank) and Consumer Protection Act (CPA) may have altered your scenario somewhat. Although courts generally have failed to examine this issue thoroughly, it is important to note that courts have given Chevron deference to the CFPB’s analysis of the topic. However, that approach may be about to change in light of Chevron's demise,[i] which I will discuss a bit below. 

If you’re using outside counsel for this litigation, be sure to retain a firm that has extensive experience in such matters. You can contact me here to discuss a referral. 

I will give you a brief overview with an emphasis on the TILA-RESPA Disclosure Integration Rule (TRID Rule). Let’s first talk history! 

RESPA PENALTIES 

The Real Estate Settlement Procedures Act (RESPA) contains penalty provisions for Section 6, which deals with mortgage servicing and escrow administration);[ii] Section 8, which prohibits kickbacks and unearned fees);[iii] Section 9, which deals with title companies;[iv] and the escrow statement requirements of Section 10.[v] 

RESPA does not include penalties for violations of other sections, such as Section 4 (HUD-1 Settlement Statements), Section 5 (Special Information Booklets and Good Faith Estimates), Section 10 (Limitations on Escrow Accounts), and Section 12 (Fees for Preparation of Truth-in-Lending or Settlement Statements). However, the absence of RESPA penalty provisions may no longer afford defendants the comfort it once did. 

RESPA’s HANDOFF TO TILA 

The TRID Rule, adopted in November 2013, and effective October 3, 2015, introduced another twist to RESPA enforcement. As just stated, RESPA does not provide private rights of action for violations of Sections 4 and 5, the sections regarding Good Faith Estimates and Settlement Statements. The TRID Rule extrapolated some of the RESPA Section 4 and 5 requirements that had previously appeared in Regulation X (implementing RESPA) over to Regulation Z (implementing TILA, the Truth in Lending Act). 

A HISTORY LESSON 

This transmogrification of RESPA Sections 4 and 5 had the effect of expanding RESPA liability by bringing those provisions into the purview of the TILA – and TILA provides for a private right of action. You might think of it as legal and regulatory prestidigitation! 

Now, there was considerable pushback to this switcheroo. One of the biggest gripes was that the TRID Rule would invite consumers to bring lawsuits seeking TILA remedies for RESPA violations. The upshot of this concern was to have the Consumer Financial Protection Bureau (CFPB or Bureau) specify which provisions of Regulation Z, as affected by the TRID Rule, relate to TILA requirements and which relate to RESPA requirements.[vi] 

The CFPB awkwardly responded in this way: 

“While the final regulations and official interpretations do not specify which provisions relate to TILA requirements and which relate to RESPA requirements, the section-by-section analysis of the final rule contains a detailed discussion of the statutory authority for each of the integrated disclosure provision.” 

And, having side-stepped a formal resolution, the 

“… detailed discussions of the statutory authority for each of the integrated disclosure provisions [in the section-by-section analysis] provide sufficient guidance for industry, consumers, and the courts regarding the liability issues raised by the commenters.” 

Obviously, this was hardly a satisfying response. Nevertheless, industry participants implemented the TRID Rule while still expressing considerable concern about the CFPB's choice to fit the changes into Regulation Z. The apprehension stemmed from the fact that TILA and Regulation Z impose substantial liability for disclosure violations, compared to the general lack of liability under RESPA and its implementing Regulation X. 

THE CFPB’S SOLOMONIC DECISION 

The CFPB chose to exclude most closed-end consumer credit transactions secured by real property, other than reverse mortgages, from the early disclosure requirements of Regulation Z[vii] and the standard closed-end disclosure requirements of Regulation Z.[viii] In place of those requirements, the CFPB’s TRID Rule created three sets of provisions for the partially-excluded loans: 

1.     Loan Estimate. 

2.     Closing Disclosure. 

3.     Special Information Booklet. 

This partial exclusion of TRID Rule transactions from certain Regulation Z provisions leaves the rest of Regulation Z in effect for those transactions, as previously applied.[ix]

Conversely, the CFPB fit the TRID changes into the RESPA regime by excluding the loans covered by the TRID Rule from five provisions of RESPA Regulation X: 

·       Special Information Booklet. Regulation X § 1024.6. For loans subject to the TRID Rule, Regulation Z § 1026.19(g) imposes the same Special Information Booklet requirement. 

·       Good Faith Estimate. Regulation X § 1024.7. For loans subject to the TRID Rule, Regulation Z § 1026.19(e) imposes the Loan Estimate requirement. 

·       HUD-1/1A Settlement Statement. Regulation X § 1024.8. For loans subject to the TRID Rule, Regulation Z § 1026.19(f) imposes the Closing Disclosure requirement. 

·       HUD-1/1A Administration. Regulation X § 1024.10, one day advance inspection of HUD-1/1A Settlement Statement, delivery, and recordkeeping requirements. For loans subject to the TRID Rule, Regulation Z §§ 1026.19(e) and (f) impose corresponding requirements for Loan Estimates and Closing Disclosures. 

·       Servicing Transfer Application Disclosure. Regulation X § 1024.33(a). For loans subject to the TRID Rule, Regulation Z § 1026.37(m)(6) requires a corresponding disclosure on page three of the Loan Estimate. 

In general, the TRID Rule leaves these provisions of Regulation X in place for the loans not subject to TRID, that is, reverse mortgages and the few federally related mortgage loans made by creditors not subject to Regulation Z (i.e., lenders who make five or fewer mortgage loans per calendar year secured by dwellings, unless they make more than one High Cost Mortgage  (HCM)). All of the other provisions of Regulation X remain in place for federally related mortgage loans, including those subject to the TRID Rule. 

GOOD LUCK WITH THAT! 

A careful consideration of the CFPB’s detailed discussion in its section-by-section analysis of the TRID Rule suggests that the agency’s response can be summarized as follows: 

Bona Fortuna in separating disclosure liability between TILA and RESPA! 

Take a deep breath and consider this off-the-cuff outline of the TRID disclosures in the context of the statutory framework for each disclosure item through the lens of the following cascade: 

1.     Any prior implementation of that requirement,

2.     The CFPB’s research into the effectiveness of that disclosure from both a consumer and industry perspective,

3.     The Bureau’s alteration (if applicable) of the statutory requirement or previous regulatory implementation of the requirement to respond to its research,

4.     The Bureau’s agency’s reasons for implementing that disclosure as part of TILA-RESPA disclosure integration, and

5.     The statutory support for including the final version of the disclosure. 

And that’s just for starters! 

In most cases, the ultimate statutory support rested on a specific requirement stated in TILA, RESPA, and/or the Dodd-Frank Act, bolstered by the regulatory flexibility offered in TILA § 105(a) (sometimes also § 105(f)), RESPA § 19(a), and Dodd-Frank Act §§ 1032(a) and 1405(b). 

The CFPB relied on regulatory flexibility given by these provisions because the agency found it necessary to reconcile differences between the RESPA and TILA statutes and between sometimes differing provisions within the TILA statute itself. The agency also found it appropriate to alter many of the statutory requirements (and even discard some) based on conclusions drawn from its research. Consequently, many resulting disclosure items are not derived solely from one statute or the other but from one or more statutory starting points and the broad rulemaking authority given to the CFPB by TILA, RESPA, and the Dodd-Frank Act. Obviously, unraveling the final result to separate a RESPA claim from a TILA claim can be a challenging task. 

So far, most courts have taken the CFPB at its word and relied on its analysis of the TRID Rule (and the 2013 RESPA and TILA Mortgage Servicing Rule) to determine whether a private right of action is available for a regulatory violation. But there has been litigation.[x] And now, after the U.S. Supreme Court’s overruling of the Chevron deference,[xi] I think we’re likely to see courts dive more deeply into this issue.

OBSERVATIONS

As suggested above, the U.S. Supreme Court’s overruling of Chevron deference may require courts to ignore the CFPB’s stated “intentions” and look more closely at the underlying statutory provisions.[xii] 

Conceivably, borrowers might add Dodd-Frank Act claims to their RESPA claims. That is, they might claim that violations of RESPA violate the Dodd-Frank Act. Section 1055 of the Dodd-Frank Act offers the possibility of substantially higher penalties than those specified by RESPA – ranging from $5,000 per day for any violation to $1 million per day for a “knowing violation” (adjusted annually to reflect inflation). Whether an enforcement agency must seek Dodd-Frank penalties or may be obtained by consumers in private actions is an open question courts may someday decide. 

Jonathan Foxx, Ph.D., MBA
Chairman & Managing Director 
Lenders Compliance Group


[i] Loper Bright Enterprises v. Raimondo, 144 S. Ct. 2244 (2024)

[ii] 12 USC §§ 2605(d) and 2614

[iii] 12 USC §§ 2607(d) and 2614

[iv] 12 USC §§ 2608(b) and 2614

[v] 12 USC §§ 2609(d)

[vi] Indeed, a rather convoluted view suggested that the CFPB should implement the TILA disclosure requirements in Regulation Z and the RESPA disclosure requirements in Regulation X in order to discourage litigation invoking TILA’s liability scheme for RESPA violations.

[vii] Regulation Z § 1026.19(a)

[viii] Regulation Z § 1026.18

[ix] For example, the Consumer Handbook on Adjustable Rate Mortgages (CHARM) Booklet and ARM Program Disclosure requirements of Regulation Z § 1026.19(b) continue to apply as they did prior to the TRID Rule.

[x] A recent decision by a federal district court in Texas illustrates this issue. Bassett v. PHH Mortgage, 2024 U.S. Dist. (S.D. Tex. June 27, 2024) (magistrate recommendation), approved and case dismissed by 2024 U.S. Dist. (July 16, 2024). Note: This litigation determined, in particular, that 12 U.S.C. §§ 2605(f) and 2614 do not create private causes of action, nor does RESPA provide private causes of action for violations of Regulation X §§ 1024.35 and 1024.39. As support, the court cited several other decisions within its district. The court acknowledged that Regulation X § 1024.41, “unlike the other RESPA provisions at issue…expressly provides for a private right of action.”

[xi] Op. cit. i

[xii] Op. cit. x

Thursday, July 18, 2024

Restrictions on Gifts and Promotional Activities

QUESTION 

I am the Compliance Manager of a mortgage lender in the mid-West. Recently, we received a notice from the CFPB after their examination. One of their allegations is that we violated RESPA’s restrictions on referrals involving “gifts and promotional activities.” 

Our General Counsel has asked me not to go into the details. However, he approved my request to ask you a generic question about referrals. We need an “advanced warning” guideline to ensure this violation won’t happen. 

I want to know how to determine when a referral is a violation of RESPA. Maybe you can provide some guidance on whether an arrangement can be deemed an illegal referral. I want to be able to evaluate the arrangement based on a simple set of criteria to determine if it can lead to a referral violation. 

How can I determine if a referral is illegal under RESPA? 

COMPLIANCE SOLUTIONS 

Policies and Procedures 

Referrals Tune-up® 

Advertising & Marketing Compliance 

ANSWER 

It is possible to provide a generic guideline to act as an “advanced warning” of gifts and promotional activities that would likely trigger a violation of the Real Estate Settlement Procedures Act (RESPA). Under RESPA Section 8(a), gifts and promotions generally are “things of value” and, therefore, could, depending on the circumstances, violate RESPA Section 8(a).[i] 

If the gifts or promotions are given or accepted as part of an agreement or understanding for the referral of business incident to or part of a real estate settlement service involving a federally related mortgage loan, they are prohibited. 

Here’s an example. A settlement service provider[ii] gives professional sporting event tickets, trips, restaurant meals, or sponsorship of events (or the opportunity to win any of these items in a drawing or contest) to current or potential referral sources in exchange for referrals as part of an agreement or understanding, such conduct violates RESPA Section 8(a). By the way, the agreement or understanding need not be written or oral; a practice, pattern, or course of conduct can establish it. 

However, in certain circumstances, gifts or promotions directed to a referral source are not prohibited if they are a normal promotional or educational activity meeting the conditions in Regulation X, RESPA’s implementing regulation. 

Regulation X allows normal promotional and educational activities directed to a referral source if the activities meet two conditions: 

1.The activities are not conditioned on the referral of business.

2.The activities do not involve defraying expenses that otherwise would be incurred by the referral source. 

First Condition 

The first condition is that normal promotional and educational activities must not be conditioned on the referral of business. 

Factors that are relevant to whether the first condition is met may include the following: 

  • Whether the item or activity is targeted to referral sources. If an item or activity is targeted narrowly towards prior, ongoing, or future referral sources, this could indicate that the item or activity is conditioned on referrals of business. 

Example A 

Suppose a promotional item is provided only to a limited set of settlement service providers who also happen to be current referral sources or an intentionally targeted group of future referral sources. In that case, this may suggest that the recipient is receiving the promotional item because of past or future referrals, and thus, the promotional item may be conditioned on referrals. 

Example B 

If, instead, a promotional item is provided to a broader set of recipients, such as the general public or all settlement service providers offering similar services in a given locality, then that may indicate that the promotional item is not conditioned on the referral of business. 

How often is the item or activity given to the referral source? If a referral source is routinely and frequently provided with an item or included in an activity, and particularly if that referral source is provided with the item or included in the activity more often than other persons, this could indicate that the item or activity is conditioned on referrals. 

Second Condition 

The second condition is that normal promotional and educational activities must not involve the defraying of expenses that otherwise would be incurred by persons in a position to refer settlement services or business incident to those settlement services. 

Factors that may be relevant to whether the second condition is met may include the following:

  • Whether the item or activity involves a good or service that the referral source would otherwise have to pay for itself. 

Example A 

Suppose a promotional activity involves paying for mandatory continuing education expenses, certifications, licenses, or other items that the referral source would otherwise need to pay for on its own. In that case, the promotional item or activity is more likely to defray expenses. 

Example B 

Similarly, suppose the activity involves paying for the referral source’s office supplies branded with the referral source’s name, contact information, or logo. In that case, this is more likely to defray the expenses of the referral source. But suppose the activity involves providing the referral source with office supplies featuring the name, contact information, or logo of the entity providing the supplies. In that case, this is less likely to defray expenses, since it is unlikely that the referral source would otherwise use its own funds to purchase office supplies featuring the name and information of another entity. 

If the particular item or activity does not meet either of these conditions, it is not a normal promotional or educational activity meeting the conditions in Regulation X.

Jonathan Foxx, Ph.D., MBA
Chairman & Managing Director 
Lenders Compliance Group


[i] 12 CFR § 1024.14

[ii] 12 CFR § 1024.2(b)(29)

Thursday, July 11, 2024

Fee Splitting Violations

QUESTION 

We were cited for two RESPA violations. The first thing we supposedly had was an undisclosed referral arrangement. But in our view, there was no increase in our charges, so we do not believe we did something wrong. 

The other violation was about fee splitting. I became a mortgage broker a year ago. I am not a compliance person, and I don’t even know what that is, but based on the banking department’s letter, it means we had an arrangement with a company to split the fees on a mortgage loan. Now, I disagree about us even having such an arrangement, let alone splitting any fees. I now have to prove it to the banking department. 

I need to know more. I want to understand how these violations could cause such a big response from the banking department. I have other questions, but these are the two that matter most to me. I contacted your Brokers Compliance Group to discuss everything. 

Did we actually violate RESPA if there was no increase in our charges? 

Are there exemptions to the prohibitions on referral fees and fee splitting? 

COMPLIANCE SOLUTIONS 

Brokers Compliance Group 

Policies and Procedures 

ANSWER 

RESPA (Real Estate Settlement Procedures Act) refers to a “thing of value” as including, but not limited to, any payment, advance, funds, loan, service, or other consideration.[i] To broaden this concept, a “thing of value” includes, without limitation, monies, things, discounts, salaries, commissions, fees, duplicative payments of a charge, stock, dividends, distributions of partnership profits, franchise royalties, credits representing monies that may be paid at a future date, the opportunity to participate in a money-making program, retained or increased earnings, increased equity in a parent or subsidiary entity, special bank deposits or accounts, special or unusual banking terms, services of all types at special or fee rates, sales or rentals at special prices or rates, lease or rental payments based in whole or in part on the amount of business referred, trips and payment of another person’s expenses, or reduction in credit against an existing obligation. My firm has come across many types of “thing of value” arrangements at one time or another. You get the point! 

By the way, the term “payment” is effectively synonymous with the giving or receiving of any “thing of value” and does not require a transfer of money.[ii] 

If you have a particular arrangement for referrals, and you are not sure if the arrangement violates RESPA, contact a competent compliance professional to discuss your plans. 

With respect to your view that there was no increase in the charge, therefore, there should be no violation of RESPA, you are 100% wrong. The fact that the transfer of a thing of value does not result in an increase in any charge made by the entity giving the thing of value is irrelevant in determining whether the act is prohibited.[iii] 

The answer about exemptions[iv] to the referral and fee splitting prohibitions is both specifically outlined in RESPA with examples. I will provide a brief outline here; however, a compliance evaluation should be undertaken to ensure any plan based on an exemption is thoroughly vetted by a compliance professional. 

The RESPA specifically provides seven exemptions to referral and fee splitting prohibitions. 

The RESPA exemptions are: 

1.   A payment to an attorney at law for services actually rendered; 

2.   A payment by a title company to its duly appointed agent for services actually performed in the issuance of a policy of title insurance; 

3.   A payment by a lender to its duly appointed agent or contractor for services actually performed in the origination, processing, or funding of a loan; 

4.   A payment to any person of a bona fide salary or compensation or other payment for goods or facilities actually furnished or for services actually performed; 

5.   A payment pursuant to cooperative brokerage and referral arrangements or agreements between real estate agents and real estate brokers;[v] 

6.   Normal promotional and educational activities that are not conditioned on the referral of business and that do not involve the defraying of expenses that otherwise would be incurred by persons in a position to refer settlement services or business incident thereto; or 

7.  An employer’s payment to its own employees for any referral activities. 

I would argue that each of these examples requires significant explication by a compliance professional who has core competency in interpreting and applying the requirements of RESPA and Regulation X. 

There has been some confusion about different versions of exemptions for payments to employees. The exemptions from the referral fee and fee splitting prohibitions are contained in Regulation X, the implementing regulation of RESPA.[vi] The Code of Federal Regulations includes an Effective Date Note[vii] that sets forth a second version of the same version with different provisions regarding payments to employees. Congress prohibited the Department of Housing and Urban Development (HUD) from implementing the revised version until July 31, 2007, and it required HUD to provide advance public notice if it ever intended to implement the different provisions. But, HUD has never acted to implement the revised version. 


Jonathan Foxx, Ph.D., MBA
Chairman & Managing Director 
Lenders Compliance Group

________________________

[i] 12 USC § 2602(2)
[ii] 12 CFR 3500.14(d)
[iii] 12 CFR § 3500.14(g)(2)
[iv] 12 CFR 3500.14(g)(1)
[v] The statutory exemption refers only to fee divisions within real estate brokerage arrangements when all parties are acting in a real estate brokerage capacity and has no applicability to any fee arrangements between real estate brokers and mortgage brokers or between mortgage brokers.
[vi] Regulation X § 3500.14(g)(3)
[vii] 12 CFR § 3500.14(g), Effective Date Note