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Showing posts with label Escrow Accounts. Show all posts
Showing posts with label Escrow Accounts. Show all posts

Thursday, October 16, 2025

Transition: Subservicing to In-House Servicing

QUESTION 

We have used a subservicer for many years. Recently, we decided to bring servicing in-house. The committee we formed to shepherd the transition has determined that several guidelines must be developed to ensure a smooth transition. 

One problem we discovered is that some processes and procedures were not documented and approved. Relevant policies need some updating. The change management area needs further fulfillment. But we are overcoming these issues well as we get ready for the transition. 

Handling a smooth transition from subservicing to in-house servicing requires considerable attention to process, procedures, policies, and risk evaluations. I would like to know a few pointers I can take to the committee to assist in our plans. 

What tips can you give us to ensure a smooth transition from subservicing to in-house servicing? 

SOLUTION 

Servicing Platform Development 

Monthly Servicing Compliance

ANSWER 

Transitioning from a subservicer to a servicer is a complex process that involves gaining approval from investors and significantly expanding operational capacity. A subservicer performs the day-to-day duties of servicing a loan, but the master servicer holds the ultimate contractual responsibility to the investor. The transition to a servicer requires a company to develop the robust infrastructure and oversight capabilities of servicing, which go far beyond the monitoring of typical subservicer functions. 

To transition from a subservicer to a servicer conducting the servicing of its own loan portfolio, a financial institution must assume greater responsibilities and risks, which requires building significant internal capacity and obtaining approval from investors. The transition involves expanding operations, upgrading technology, and shifting legal obligations. 

As a master servicer, you own the right to perform servicing and may choose to service loans yourself or through subservicers. In the agency mortgage market, master servicers typically outsource the day-to-day functions to subservicers and assume a high-level oversight role. You do not state whether your in-house servicing will be exclusively for your own portfolio or if you plan to service both your own portfolio and also offer subservicing. For purposes of this article, I will assume the latter is the case. 

Key challenges when transitioning to servicing include meeting certain capital requirements, managing complex data migration, navigating intense regulatory scrutiny, and controlling operational costs while scaling the business. 

In the development of servicing platforms, we have outlined a step-by-step approach, consisting of five essential transition categories. Every one of these categories is essential to the smooth transition to in-house servicing. If your committee does not take these categories into account, the success of your transition may be in peril. 

The following are essential factors in the development of an in-house servicing platform. 

five Essential Transition Categories 

1. Investor approval 

Obtain approval from appropriate investors to function as a master servicer that services its own portfolio. 

Application Submission 

The process requires a detailed business background, financial health, policies, and operational procedures. 

Onsite Review 

An investor's risk team may conduct an on-site operational review to evaluate the company's servicing capabilities. 

Financial and Operational Assessment 

Investors may review the company's financial and operational metrics to ensure it has the capacity to handle the full range of servicing responsibilities. 

Compliance with Guidelines 

The company must meet all applicable eligibility requirements set forth in the investor's servicing and selling guides, announcements, formal issuances, and Best Practice expectations.

Friday, April 22, 2022

Servicing Quality Control – Missing in Action

QUESTION

We are a lender that is also a Master Servicer. We use a subservicer to handle our servicing. I was hired last month to manage the servicing platform. Our servicing volume is three billion at this time. Our company is on with Fannie Mae and Freddie Mac. We will be applying to Ginnie Mae at the beginning of next year. 

One of the first things I looked for was the servicing quality control reports. I was shocked that servicing quality control was not done – ever! I am panicking because we are applying to Ginnie Mae, and we also have never done servicing quality control to show Fannie and Freddie. On top of that, Fannie will be doing a MORA review in the next few months. 

What should we do to get current with servicing quality control? And, what are the requirements? Our CEO reads your articles, and I want to show him your response. 

ANSWER

First and foremost, you will need to go back at least twelve months, maybe longer, to get servicing quality control to the point that it is acceptable to the GSEs. Ginnie Mae will undoubtedly expect to receive the reports for the twelve months previous to the application’s formal commencement. 

The GSEs conduct their own performance tests. They will communicate any performance deficiencies noted to the servicer. But, the GSEs could elect to terminate a servicer’s right to service their mortgage loans, although the servicer will still have an opportunity to explain any mitigating circumstances or factors that justify the servicing actions it took or did not take, given the timeframe specified by the GSEs in their communication of the performance deficiencies. 

Servicing quality control is implemented for a variety of reasons, such as complying with insurer and guarantor requirements; proper servicing to private institutional investors; conforming to company policies and procedures; complying with applicable federal, state, and local laws and regulations; complying with HUD FHA guidelines; implementing quality control requirements for various types of loans (i.e., FHA, VA, USDA, conventional); meeting Fannie Mae, Freddie Mac, and specific investor requirements; and, meeting quality control guidelines appropriate to a Ginnie Mae Issuer. 

Furthermore, quality control servicing identifies inadequacies, errors, or abuses relating to particular persons or practices involved in the loan servicing process, which becomes an alert to initiate corrective action. And it helps to prevent fraud by evaluating, documenting, and monitoring the general quality of loans serviced, thereby expanding the scope of quality control reviews when fraudulent activity or patterns of deficiencies are identified. 

The evaluation of the actions the servicer takes in servicing the mortgage loans will focus primarily on determining whether the servicer took all of the appropriate steps to cure the delinquency and deficiency or avoid foreclosure and if foreclosure could not be avoided, confirming that the servicer completed the legal actions within the GSEs’ required timeframes. 

In all our years of providing servicing quality control, we find that some companies have been remiss in consistently conducting quality control of loan servicing. This baffles me, frankly. Sometimes, company representatives tell us they didn’t realize they should be performing quality control audits on their loan servicing. Not implementing servicing quality control is a substantive regulatory mistake. Once you recognize a mistake, you should fix it; problems propagate and lead to regulatory and investor actions if the error is not quickly resolved. 

Every Master Servicer should have a Servicing Quality Control Plan (“Plan”). It should provide detailed sections that include, though are not limited to: 

  • Assumptions
  • Borrower Contact
  • Collection & Loss Mitigation
  • Default System (i.e., SFDM)
  • Deficiency Identification
  • Delinquencies
  • Discretionary Reviews Criteria
  • Early Payment Defaults
  • Foreclosure
  • Loans in Default
  • Loss Mitigation
  • Maintenance
  • Methodology
  • Notification Requirements
  • Payoffs
  • Quality Control Auditor Information
  • Quality Control Parameters
  • Record Keeping
  • Reporting
  • Responsibilities and Authorities
  • Risk Categories
  • Risks and Ratings
  • Selection and Timing
  • Selection by Loan Type
  • Servicing Review Timeframes
  • Servicing Standards
  • Servicing Transfer
  • System Integrity
  • Taxes, Insurance, Escrow Administration
  • Third-Party Auditor Information
  • Timeliness and Frequency

I could go on, but hopefully, you get the point! Depending on the size, complexity, and risk profile of the financial institution, more sections would be needed. You must have a Plan that adequately provides the audit guidelines. If you want more information about our Servicing Quality Control Plan or Servicing Audits, please ask for it HERE

The Plan should be sufficient in scope to enable the company to evaluate the accuracy, compliance, and consumer protection within loan servicing operations. It should also provide independent evaluation, separated from the required operational functions. 

Monthly quality control of your loan servicing – whether single-family or multi-family – is a critical obligation. It is an essential requirement of your relationship with investors. If you are not conducting servicing quality control, you are bucking for an adverse rating from the GSEs. Without sequential monthly reports for servicing quality control, a Ginnie Mae Issuer application will be dead in the water.

Thursday, May 20, 2021

Servicer’s Responsibility for Making Tax Payments

QUESTION
I am General Counsel to a large mortgage servicer. My question has to do with the transfer of mortgage servicing. 

Does RESPA require taxes to be paid by the entity responsible for servicing the mortgage at the time the tax payment is due or does RESPA demand that the entity that received funds for escrow make the tax payment when it is ultimately due?

ANSWER
Your question has regulatory and litigation history. When the terms of any federally related mortgage loan require the borrower to make payments to an escrow account, the Real Estate Settlement Procedures Act (RESPA) and its implementing Regulation X[i] require the servicer to make disbursements in a timely manner, which the regulation defines as “on or before the deadline to avoid a penalty.” This requirement does not apply when the borrower’s payment is more than 30 calendar days overdue. 

Regarding property taxes, if the taxing jurisdiction neither offers a discount for disbursements on a lump sum basis nor imposes any additional charge or fee for installment disbursements, the servicer must make disbursements on an installment basis, unless the servicer and borrower otherwise agree. If the taxing jurisdiction offers a discount for disbursements on a lump sum annual basis or imposes any additional charge or fee for installment disbursements, the servicer may, at its discretion (but is not required by RESPA to) make lump sum annual disbursements as long as that method of disbursement complies with the timeliness requirements of Regulation X.[ii] RESPA encourages,[iii] but does not require, the servicer to follow the preference of the borrower, if the servicer knows that preference. 

Having set forth some basic information, let’s turn now to your question, which involves the transfer of servicing: (1) whether RESPA requires taxes to be paid by the entity responsible for servicing the mortgage at the time the tax payment is due, or (2) whether RESPA demands that the entity that received funds for escrow make the tax payment when it is ultimately due. 

To begin, I refer you to a recent decision by the U.S. Court of Appeals for the 4th Circuit considered the meaning of the term “servicer” insofar it relates to the timely payment of taxes. The case is Harrell v. Freedom Mortgage Corp.[iv] 

Let’s look at the case through a timeframe outline. 

·In 2005, Harrell bought a home and financed its purchase with a loan from NYCB Mortgage Company.

·In 2012, Harrell refinanced with NYCB because interest rates had dropped significantly. His mortgage contract required him to make property tax payments to NYCB for deposit into an escrow account. This triggered a corresponding obligation under RESPA for NYCB to pay his property tax bills on time. 

The mortgage permitted NYCB to sell the mortgage loan and transfer the servicing rights. 

·In 2017, NYCB sold Harrell’s loan, as part of a much larger transaction, to Freedom Mortgage Corp. Freedom took over all servicing rights and responsibilities, effective October 31, 2017.

·Starting November 1, 2017, Harrell became obligated to pay his mortgage payments to Freedom.

·NYCB made Harrell’s June 2017 tax payment by its due date, but the November 2017 payment was late.

·Before October 31, 2017, Harrell had deposited the funds in the escrow account overseen by NYCB. Ownership of the loan and the servicing rights transferred from NYCB to Freedom on October 31, 2017.

·The November 15, 2017 due date for property taxes came and went, while Harrell’s funds remained in escrow.

·In 2018, Freedom finally made the tax payment from Harrell’s escrow account, but the tax jurisdiction assessed late payment penalties, and the tardy payment adversely affected Harrell’s 2017 income tax bill in the amount of $895. 

Harrell filed a putative class action against Freedom, alleging that Freedom’s failure to make a timely tax payment violated RESPA, breached his mortgage contract, and was negligent. Freedom responded by disclaiming responsibility, arguing that it was not the “servicer” responsible for the November 15 tax payment and that NYCB was. The district court agreed with Freedom and granted Freedom’s motion to dismiss. 

But the 4th Circuit reversed. 

By requiring “the servicer” to make tax payments “as [they] become due,” RESPA connects the servicer’s obligation to a payment’s due date, not the date of payment into escrow by the borrower. Thus, the relevant “servicer” under RESPA is the entity “responsible for servicing” the mortgage loan when the tax payment is due. Harrell sufficiently alleged that Freedom bore the responsibility for servicing his mortgage on the tax’s due date, therefore, under RESPA, Freedom was “the servicer” accountable for making the tax payment on time. 

The court noted that its role was not to ask how NYCB and Freedom had agreed by contract to allocate servicing responsibilities between themselves. Instead, its inquiry focused on what the statute requires. 

In the first place, the statute establishes the obligation for a servicer to make payments from the escrow account for taxes: 

“If the terms of any federally related mortgage loan require the borrower to make payments to the servicer of the loan for deposit into an escrow account for the purpose of assuring payment of taxes, insurance premiums, and other charges with respect to the property, the servicer shall make payments from the escrow account for such taxes, insurance premiums, and other charges in a timely manner as such payments become due.” 

The court noted that two factors triggered the servicer’s obligation to make payments: 

(1) Harrell’s loan qualified as a “federally related mortgage loan,” which encompasses virtually every residential real estate transaction closing in the United States; and, 

(2) the terms of Harrell’s loan required Harrell to make tax payments into an escrow account. Accordingly, Harrell’s servicer had to make tax payments from the escrow account as they became due, or Harrell could seek actual damages, statutory damages, costs, and attorneys’ fees. 

Secondly, RESPA defines the term “servicer” to mean “the person responsible for servicing of a loan.” The court combined that definition with the way RESPA[v] uses the word “servicer.” RESPA connects “the servicer’s” responsibility to effect payment to the date that payment “becomes due,” to wit, the date by which payment is required. It does not mention when or whether a payment is received into escrow from a borrower. This contemplates that whoever is “the servicer” when payment becomes due must make that payment. 

And third, RESPA also defines the term “servicing” as used in the phrase “the person responsible for servicing of a loan.” Thus:

“[R]eceiving any scheduled periodic payments from a borrower pursuant to the terms of any loan, including amounts for escrow accounts…, and making the payments of principal and interest and such other payments with respect to the amounts received from the borrower as may be required pursuant to the terms of the loan.”

Harrell’s complaint plausibly alleged that Freedom was responsible for servicing his mortgage loan on November 15, 2017, the tax payment due date, by saying that “NYCB transferred [his] mortgage…, including the servicing of [his] loan, to Freedom” before November 15, 2017. The NYCB-Freedom purchase agreement confirmed that, as of November 1, 2017, Freedom acquired “all right, title and interest of [NYCB]…as Servicer under the Servicing Agreements” and “the related Servicing obligations as specified in each Servicing Agreement.” Accordingly, Freedom agreed to “assume, pay, perform and discharge the obligation to service the Serviced Loans…on and after” that date. 

Because Harrell’s mortgage payments became due to Freedom on November 1, 2017, that was the “effective date of transfer” of his loan under RESPA. RESPA contemplates that before this date, NYCB was the servicer. From this date forward, Freedom became the servicer. Period. 

The court concluded that RESPA places the obligation to pay taxes with the entity responsible for servicing a loan when that tax payment is due. In this case, that entity was Freedom Mortgage. 

So, what lesson can we extract from the above-described case? 

Freedom argued that because servicing includes “making the payments of principal and interest and such other payments with respect to the amounts received from the borrower,” and NYCB had received Harrell’s escrow payment, that made NYCB the servicer. ‘Not so fast,’ said the court! The court determined that this confused the statutory duties of “servicers” with the definition of “servicing.” Instead, RESPA obligates “the servicer” to make timely payments from an escrow account. 

The court noted that an intuitive assumption seemed to underlie Freedom’s argument – the view that a middleman who receives a payment should be responsible for forwarding that payment along to the ultimate recipient. While that assumption might hold in normal transactions, it ignored the use of escrow accounts under RESPA. 

Borrowers like Harrell do not make payments simply to a servicer; rather, they make payments to a servicer for deposit into an escrow account. The servicer controls the account in trust; the account is not the servicer’s account. 

Transferring servicing involves transferring control over the escrow account. Accordingly, the court saw no interpretive problem with a transferor servicer depositing a borrower’s payment into escrow, and the transferee servicer being obligated to disburse those funds.

Jonathan Foxx, Ph.D., MBA
Chairman & Managing Director
Director Lenders Compliance Group
____________________________

[i] RESPA §§ 1024.17(k)1) and 1024.34(a)
[ii] RESPA § 1024.17(k)(1) and (k)(2)
[iii] Idem. Paragraph (k)(3)
[iv] Harrell v. Freedom Mortgage Corp., 2020 U.S. App., 4th Cir. October 2, 2020
[v] RESPA § 6(g), 12 U.S.C. § 2605(g)

Friday, February 12, 2021

Servicer’s Timely Payment of Taxes

QUESTION
We are a mid-size servicer, and I am in charge of our escrow account services. A few days ago, we realized that our policy documents do not fully explain our responsibility to make tax payments.

Specifically, we do not state what constitutes the timely payment of taxes. However, we do show timely tax payments in our procedures.

So, we want to align our policy with our procedures. This review has led us to contact your Servicer Compliance Group to work with us on all our policies and procedures.

In the meantime, regarding the timely payment of taxes, can you provide some perspective and context?

ANSWER
This is an important question. In fact, there has been considerable litigation on the timeliness of tax payments. Every mortgage service must have policies and procedures fully aligned for the timely payment of taxes. I will begin my response by explicating what the term "servicer" means.

I appreciate that you have been in touch with our Servicers Compliance Group to work on the policies and procedures. Keep in mind that many regulations are interlocking, and policies and their implementing procedures should consider the cascading effect of errors multiplying due to improper integration of all applicable regulatory compliance factors.

When the terms of any federally related mortgage loan require the borrower to make payments to an escrow account, RESPA and its implementing Regulation X require[i] the servicer to make disbursements in a timely manner. The phrase “timely manner” is defined as "on or before the deadline to avoid a penalty." This requirement does not apply when the borrower’s payment is more than 30 calendar days overdue.

Regarding property taxes, if the taxing jurisdiction neither offers a discount for disbursements on a lump sum basis nor imposes any additional charge or fee for installment disbursements, the servicer must make disbursements on an installment basis, unless the servicer and borrower otherwise agree.

Furthermore, if the taxing jurisdiction offers a discount for disbursements on a lump sum annual basis or imposes any additional charge or fee for installment disbursements, the servicer may, at its discretion – although it is not a RESPA requirement – make lump sum annual disbursements, as long as that method of disbursement complies with the timeliness requirements of Regulation X.[ii] RESPA encourages,[iii] but does not require, the servicer to follow the preference of the borrower if the servicer knows that preference.

Here’s an example that helps me to expand this discussion. A recent decision by the U.S. Court of Appeals for the 4th Circuit considered the meaning of the term "servicer" insofar it relates to the timely payment of taxes. The case is Harrell v Freedom Mortgage Corp.
[iv] In brief, the issue, which arose as a result of a transfer of servicing, was:

(1) whether RESPA requires taxes to be paid by the entity responsible for servicing the mortgage at the time the tax payment is due, or

(2) whether RESPA demands that the entity that received funds for escrow make the tax payment when it is ultimately due.

In 2005, Harrell bought a home and financed its purchase with a loan from NYCB Mortgage Company. In 2012, Harrell refinanced with NYCB because interest rates had dropped significantly. His mortgage contract required him to make property tax payments to NYCB for deposit into an escrow account. This triggered a corresponding obligation under RESPA for NYCB to pay his property tax bills on time.

The mortgage permitted NYCB to sell the mortgage loan and transfer the servicing rights. In 2017, NYCB sold Harrell’s loan, as part of a much larger transaction, to Freedom Mortgage Corp. Freedom took over all servicing rights and responsibilities, effective October 31, 2017. Starting November 1, 2017, Harrell became obligated to pay his mortgage payments to Freedom.

Let’s now look at certain dates.
  • NYCB made Harrell’s June 2017 tax payment by its due date, but the November 2017 payment was late.
  • Before October 31, 2017, Harrell had deposited the funds in the escrow account overseen by NYCB.
  • Ownership of the loan and the servicing rights transferred from NYCB to Freedom on October 31, 2017.
  • The November 15, 2017 due date for property taxes came and went, while Harrell’s funds remained in escrow.
  • In 2018, Freedom finally made the tax payment from Harrell’s escrow account, but the tax jurisdiction assessed late payment penalties and the tardy payment adversely affected Harrell’s 2017 income tax bill in the amount of $895.
Harrell filed a putative class action against Freedom, alleging that Freedom’s failure to make a timely tax payment violated RESPA, breached his mortgage contract, and was negligent. Freedom responded by disclaiming responsibility, arguing that it, Freedom, was not the "servicer" responsible for the November 15 tax payment and that NYCB was responsible. The district court agreed with Freedom and granted Freedom’s motion to dismiss.

But the 4th Circuit reversed. By requiring "the servicer" to make tax payments "as [they] become due," RESPA connects the servicer’s obligation to a payment’s due date, not the date of payment into escrow by the borrower.

Therefore, the relevant "servicer" under RESPA is the entity "responsible for servicing" the mortgage loan when the tax payment is due.

Harrell sufficiently alleged that Freedom bore the responsibility for servicing his mortgage on the tax’s due date, so under RESPA, Freedom was “the servicer” accountable for making the tax payment on time.

The court noted that its role was not to ask how NYCB and Freedom had agreed by contract to allocate servicing responsibilities between themselves. Instead, its inquiry focused on what the statute requires.

I would like to drill down further to make the foregoing outline more succinct.

First, the statute establishes the obligation for a servicer to make payments from the escrow account for taxes:

"If the terms of any federally related mortgage loan require the borrower to make payments to the servicer of the loan for deposit into an escrow account for the purpose of assuring payment of taxes, insurance premiums, and other charges with respect to the property, the servicer shall make payments from the escrow account for such taxes, insurance premiums, and other charges in a timely manner as such payments become due."

The court noted that two factors triggered the servicer’s obligation to make payments:

(1) Harrell’s loan qualified as a "federally related mortgage loan," which encompasses virtually every residential real estate transaction closing in the United States; and

(2) the terms of Harrell’s loan required Harrell to make tax payments into an escrow account.

Accordingly, Harrell’s servicer had to make tax payments from the escrow account as they became due, or Harrell could seek actual damages, statutory damages, costs, and attorneys’ fees.

Second, RESPA defines the term "servicer" to mean “the person responsible for servicing of a loan." The court combined that definition with the way RESPA[v] uses the word "servicer." That subsection connects "the servicer’s” responsibility to effect payment to the date that payment "becomes due" – in other words, the date by which payment is required. The subsection does not mention when or whether a payment is received into escrow from a borrower. This contemplates that whoever is “the servicer” when a payment becomes due must make that payment.

Third, RESPA also defines the term “servicing” as used in the phrase “the person responsible for servicing of a loan:”

"[R]eceiving any scheduled periodic payments from a borrower pursuant to the terms of any loan, including amounts for escrow accounts…, and making the payments of principal and interest and such other payments with respect to the amounts received from the borrower as may be required pursuant to the terms of the loan."

Harrell’s complaint plausibly alleged that Freedom was responsible for servicing his mortgage loan on November 15, 2017, the tax payment due date, by saying that "NYCB transferred [his] mortgage…, including the servicing of [his] loan, to Freedom" before November 15, 2017. The NYCB-to-Freedom purchase agreement confirmed that, as of November 1, 2017, Freedom acquired "all right, title and interest of [NYCB]…as Servicer under the Servicing Agreements" and "the related Servicing obligations as specified in each Servicing Agreement." Accordingly, Freedom agreed to "assume, pay, perform and discharge the obligation to service the Serviced Loans…on and after" that date.

Because Harrell’s mortgage payments became due to Freedom on November 1, 2017, that was the “effective date of transfer” of his loan under RESPA. RESPA contemplates that before this date, NYCB was the servicer. From this date forward, Freedom became the servicer.

Thus, it is appropriate for the court to conclude that RESPA places the obligation to pay taxes with the entity responsible for servicing a loan when that tax payment is due. In this case, that entity was Freedom Mortgage.

Allow me to offer a few observations.

Freedom argued that because servicing includes "making the payments of principal and interest and such other payments with respect to the amounts received from the borrower," and NYCB had received Harrell’s escrow payment, that made NYCB the servicer. But the court said this confused the statutory duties of “servicers” with the definition of "servicing." Instead, RESPA obligates “the servicer” to make timely payments from an escrow account.

The court noted that an intuitive assumption seemed to underlie Freedom’s argument, to wit, that an intermediary that receives a payment should be responsible for forwarding that payment along to the ultimate recipient. While that assumption might hold in normal transactions, it ignored the use of escrow accounts under RESPA.

Thus, here is the essential policy statement that should align with procedures:
  • Borrowers do not make payments simply to a servicer; rather, they make payments to a servicer for deposit into an escrow account.
  • The servicer controls the account in trust; the account is not the servicer’s account.
  • Transferring servicing involves transferring control over the escrow account. 
Accordingly, there is no interpretive problem with a transferor servicer depositing a borrower’s payment into escrow and the transferee servicer being obligated to disburse those funds.

Jonathan Foxx, Ph.D., MBA
Chairman & Managing Director
Lenders Compliance Group

___________________________________
[i] §§ 1024.17(k)1) and 1024.34(a)
[ii] § 1024.17(k)(1) and (k)(2)
[iii] Idem. Paragraph (k)(3)
[iv] Harrell v. Freedom Mortgage Corp., 2020 U.S. App. (4th Cir. Oct. 2, 2020)
[v] RESPA § 6(g), 12 U.S.C. § 2605(g)

Thursday, January 30, 2020

Estimating Monthly Escrow Payments

QUESTION
We have a rather unusual question regarding monthly escrow payments.

As a result of an internal audit, we found out that we had procedural issues with the estimated escrow payments, in that there were inaccuracies which the borrower would not learn about until after the closing, maybe much later.

So, we would like to know what is our risk exposure when the monthly escrow payment estimate is inaccurate until after closing?

ANSWER
The answer is more complicated than it may seem. We will take a brief Regulatory Tour of the so-called Escrow Rule. Then, we’ll discuss what is involved in Estimating Escrows. After that, we'll check out a Case that may provide further understanding. And we'll finish it off with an Observation

A Regulatory Tour

TILA’s section 129D was added by Dodd-Frank. Generally, the section requires a creditor to establish an escrow account for a consumer credit transaction secured by a first lien on the consumer’s principal dwelling if one of four conditions pertains:
1) federal or state law requires an escrow account;
(2) the loan is made, guaranteed or insured by a state or federal governmental lending or insuring agency;
(3) the loan is not a jumbo mortgage and its APR will not exceed 1.5% plus the average prime offer rate (APOR) or the loan is a jumbo mortgage and its APR exceeds 2.5% plus the APOR; or
(4) a regulation requires an escrow account. TILA § 129D makes clear that it does not prohibit the establishment of escrow accounts for other transactions on terms mutually agreeable to the parties, at the discretion of the lender or servicer in accordance with contractual terms, or pursuant to flood insurance requirements.
Section 129D also requires the creditor to disclose for a mortgage loan secured by a first lien on the principal dwelling of a consumer 
"the estimated monthly amount payable to be escrowed for taxes, hazard insurance (including flood insurance, if applicable), as well as any other required periodic payments or premiums on the property unless a new escrow or impound account is established." 
In 2013, the CFPB implemented TILA’s section 129D in its "Escrow Rule," which generally amended Regulation Z’s section 1026.35(b) to replace and expand the existing higher-priced mortgage loan (HPML) escrow requirement for first-lien HPMLs. Regulation Z limits the general escrow requirement to first-lien HPMLs.

Regulation Z addresses escrow disclosures in sections 1026.37 and 1026.38, which specify the information that must appear on Loan Estimates and Closing Disclosures. Mortgage lenders required to use the CFPB’s integrated disclosure forms (Loan Estimates and Closing Disclosures) must provide the same disclosures when they require escrows, whether or not a loan is an HPML.

Among other things, Regulation Z’s sections 1026.37 and 1026.38 require Loan Estimates and Closing Disclosures to address escrowed amounts. Section 1026.37(c), regarding Loan Estimates, requires a Projected Payments table to include "an estimate of taxes, insurance, and assessments and the payments to be made with escrow account funds." 

More specifically, section 1026.37(c)(2)(iii) requires disclosure of "[t]he amount payable into an escrow account to pay some or all of the charges described in paragraph (c)(4)(ii) (i.e., 'mortgage-related obligations')." Mortgage-related obligations are, among other things, property taxes; premiums and similar charges required by the creditor; fees and special assessments imposed by a condominium, cooperative, or homeowners association; ground rent; and leasehold payments, as applicable, labeled 'Escrow,' together with a statement that the amount disclosed can increase over time.

Section 1026.38 requires the Closing Disclosure to include a similar disclosure in a Projected Payments table. Section 1026.38(c) explains that estimated escrow payments may be determined under the escrow account analysis described in RESPA’s Regulation X section 1024.17 or in the manner set forth in Regulation Z’s section 1026.37(c)(5). 

Section 1026.37(c)(5) states that estimated property taxes and homeowner’s insurance must reflect "the taxable assessed value of the real property or cooperative unit securing the transaction…, including the value of any improvements on the property or to be constructed on the property, if known, whether or not such construction will be financed from the proceeds of the transaction, for property taxes" and the replacement costs of the property during the initial year after the transaction for property insurance.

Estimating Escrows

Regulation Z’s section 1026.31(d)(2) allows the use of estimates whenever information for an accurate disclosure is unknown to the creditor, provided the disclosure is clearly identified as an estimate. Each estimate must be made in good faith on the basis of the best information available.

Thursday, May 16, 2019

Mortgage Contract Ambiguity

QUESTION
I am the General Counsel of a mortgage lender with a large regional presence. We rely primarily on Fannie’s and Freddie’s uniform documentation, whether we hold loans or sell them to the GSEs. I am hearing that some lenders are actually questioning the reliability of that documentation. I have not been able to find out much as to what is going on. But I would like to know more. Can we still depend on the reliability of GSE documentation?

ANSWER
In my estimation, you may be picking up some vibes from a recent case that claimed there is ambiguity in the GSEs’ mortgage contract with respect to the payment of taxes. Many, if not most, mortgage lenders often use uniform documentation drafted by the Federal National Mortgage Association (Fannie) and the Federal Home Loan Mortgage Corporation (Freddie). They use such documentation even if they do not currently plan to sell their loans to Fannie or Freddie. The predicate is that it’s fair to assume the uniform agreements have borne the test of time and many critical eyes - as well as survived many a litigation challenge.

Yet questions do arise, from time to time, and I think a case in the U.S. Court of Appeals for the 5th Circuit may be at the core of your concern, since the Court recently found ambiguities in the language of a uniform deed of trust. Although the document was a Texas document, the paragraphs at issue appear in uniform documents for other states. The case I cite is Wease v. Ocwen Loan Servicing. [Wease v. Ocwen Loan Servicing, 2019 U.S. App. 5th Cir. Feb. 13, 2019]

Here’s a brief overview. I’ll the end with my observation.

Wease executed a home equity note secured by a deed of trust. An addendum to the deed of trust, the Escrow Waiver Agreement, provided that the lender would “elect[] not to collect monthly escrow deposits to pay real estate taxes subject to the condition that “[a]ll real estate taxes are paid when due, and evidence is furnished to Lender at that time.”

The agreement warned the following:
“In the event Borrower fails to comply with [the] above condition[], Lender has the right and Borrower agrees to pay sufficient funds to establish a fully funded escrow account and to have the monthly payment adjusted to include a monthly escrow deposit. This action is an election not to collect escrows at this time and should not be deemed a waiver of Lender’s right to do so at some future date.”
Section 9 of the deed of trust provided that Wease’s “fail[ure] to perform the covenants and agreements contained in” the deed of trust permitted the lender to “do and pay for whatever is reasonable or appropriate to protect Lender’s interest in the Property and rights under this Security Instrument.” 
Section 3 of the deed of trust provided: “If Borrower is obligated to pay Escrow Items directly, pursuant to a waiver, and Borrower fails to pay the amount due for an Escrow Item, Lender may exercise its rights under Section 9 and pay such amount….”
Keep the foregoing sections in mind, as we proceed.

In April 2010, Ocwen, the loan servicer, sent Wease a letter advising him that an examination of past due property taxes had revealed that Wease was delinquent on his taxes for 2009. The letter asked Wease to pay the taxes within 30 days of the letter or to forward proof of payment.

Wease did not pay the 2009 taxes until June 30, 2010.

On December 16, 2010, without prior notice, Ocwen paid Wease’s 2010 property taxes.

Thursday, November 15, 2018

Escrow Account Transfers

QUESTION
We recently went through a risk assessment in our servicing division. The risk assessment was done by a risk management firm like yours. There was a defect found in the way we transfer the escrow account from our servicing to a new servicer. I don’t know how we missed it, but now we expect to face a regulatory audit. What are the basic requirements for the escrow account if our loan servicing is transferred to a new servicer?

ANSWER
I would be remiss if I didn’t begin this response with a plug for own risk assessment reviews. There really is no firm like Lenders Compliance Group in the country, a pioneer in risk management, with the widest range of knowledge and expertise, and the widest range of cost-effective, compliance-related services. Check us out!

There is not much detail to go on in your inquiry. The question itself is broad. But I think several requirements are fundamentally mandated to comply with applicable regulations for escrow account transfers. Here are a few “IFs” to keep in mind.

Where loan servicing transfer is concerned, the transferor servicer must submit a short year annual escrow account statement to the borrower within sixty days after the effective date of the servicing transfer. [24 CFR § 3500.17(i)(4)]

IF:

The transferee servicer changes the monthly payment amount,
o it must provide the borrower with an initial escrow statement within sixty days of the date of the servicing transfer.

The transferee servicer provides an initial escrow account statement upon the transfer of servicing,
o the transferee servicer must use the effective date of the transfer of servicing to establish the new escrow account computation year.

The transferee servicer retains the monthly escrow payment used by the transferor servicer,
o the transferee servicer may continue to use the escrow account computation year established by the transferor servicer, or may use a short-year annual escrow account statement to establish a new escrow account computation year.

The transferee servicer must treat any surplus, shortage or deficiency in the escrow account pursuant to the standard rules for surpluses, shortages and deficiencies. [24 CFR § 3500.17(e)]

Managing Director
Lenders Compliance Group

Thursday, May 17, 2018

Property Tax Disbursements

QUESTION
We are a mortgage servicer with a question about disbursing property tax payments. What if an escrow item can be paid in installments? Is there a methodology for annual or installment disbursements?

ANSWER
With property taxes, if the taxing jurisdiction offers a choice between annual and installment disbursements for taxes, the servicer must use the following methodology:
  1. The servicer must make disbursements for the taxes on an installment basis, if the taxing jurisdiction does not offer a discount for disbursements on a lump-sum annual basis and does not impose an additional charge or fee for installment disbursements; or
  2. The servicer in its discretion may, but is not required to, make disbursements for the taxes on a lump-sum annual basis, if the taxing jurisdiction offers a discount for disbursements on a lump-sum annual basis or imposes an additional charge or fee for installment disbursements (and the servicer complies with the requirements to make disbursements in a timely manner). 

It is important to note that HUD encourages, but does not require, a servicer to follow the preference of the borrower if the servicer knows the preference. [24 CFR § 3500.17(k)(1)]

Also, a servicer and borrower may mutually agree to a different disbursement basis or disbursement date for property taxes, as long as the agreement meets the requirements that disbursement be made in a timely manner. Such an agreement must be voluntary for the borrower, that is, the approval of the loan and loan terms may not be conditioned on such an agreement of the borrower. [24 CFR § 3500.17(k)(4)]

Jonathan Foxx
Managing Director
Lenders Compliance Group

Thursday, November 2, 2017

Payment Shock Notice

QUESTION
Our federal regulator recently advised us to issue a payment shock notice to our borrowers. Actually, we never even knew such a notice existed. What is a payment shock notice? What are the format and procedures?

ANSWER
The Payment Shock Notice is a voluntary notice that a lender or servicer provides to a borrower in order to alert the borrower about the potential increase in the property taxes for a home.

The disclosure is often used in new construction financing. For instance, with a newly constructed home the property taxes for the first year may be based on the unimproved value or only partially on the improved value. If this is the case, there can be a substantial increase in the property taxes once the taxes are fully based on the improved value.

There are Best Practice solutions associated with the Payment Shock Notice, as follows:
  • Notify borrowers in advance and provide an opportunity to make voluntary payments ahead of schedule to avoid payment shock.
  • Offer consumers extended repayment plans, even beyond those required under the Real Estate Settlement Procedures Act (RESPA), to make up substantial shortages associated with payment shock. [63 Federal Register (1998) 3214, 3233, 3237-3238] 

Many of our clients, both lenders and servicers, implement the foregoing Best Practices – even without a regulatory recommendation to do so.

The Payment Shock Notice can be a relatively simple form, which was adopted as a public guidance document. [See 63 Federal Register (1998) 3214, 3237-3238, Appendix G]

The notice should contain some basic elements, such as advising the borrower of the potential for a substantial increase in bills paid out of the escrow or impound account because of property taxes (or another applicable item) after the first year, as well as a statement that the borrower could elect to voluntarily make higher payments into the account during the first year to help offset the payment shock.

The rule of thumb for a timeline to issue the Payment Shock Notice would be when a lender or servicer anticipates a substantial increase in the bills paid out of the escrow or impound account after the first year. It could be delivered with, or separate from, an initial escrow account statement. 

With respect to the method of delivery, although the Payment Shock Notice is a Best Practice and not specifically required by RESPA, nor is it a mandate under RESPA’s implementing regulation, Regulation X, there is general recognition in Regulation X that ESIGN (Electronic Signatures in Global and National Commerce Act) can be used for RESPA-related documents, as Regulation X provides that ESIGN applies to Regulation X. 

The Payment Shock Notice is a type of notice covered by ESIGN. Consequently, the notice may be provided by facsimile, email or other electronic means if the consumer consents and the other requirements of ESIGN are met. [24 CFR § 3500-23]

Jonathan Foxx
Managing Director
Lenders Compliance Group

Thursday, August 10, 2017

Determining the Escrow Amount

QUESTION
As a mortgage servicer, we are always making decisions about how the payment amount for escrow account items are determined. So, for us, the question is this: how are payment amount items determined in escrow accounts? Also, how do we determine the escrow amount for new construction?

ANSWER
Determining the payment amount for an escrow account is a critical mortgage servicer function. A servicer must estimate the amount of the escrow account items to be disbursed. If the servicer knows the charge for an escrow item in the next escrow account computation year, the servicer must use that amount.

Furthermore, if a charge for an escrow item is unknown to the servicer, the servicer may base the estimate of the charge on the preceding year’s charge, or the preceding year’s charge as modified by an amount not exceeding the most recent year’s change in the national Consumer Price Index for all urban consumers, which is known as the CPI. [24 CFR § 3500.17(c)(7)]

In cases of unassessed new construction, the servicer may base the estimate of property taxes and assessments on the assessment of comparable residential property in the market area. [24 CFR § 3500.17(c)(7)]

With respect to determining the amounts that will be paid from the escrow account during the escrow account computation year, the servicer must use disbursement dates that will pay items in a timely manner, which is considered to be on or before the deadline to avoid a penalty. [24 CFR § 3500.17(k)(1)]

Jonathan Foxx
Managing Director
Lenders Compliance Group

Thursday, February 11, 2016

Increasing Monthly Escrow Deposit after Annual Escrow Analysis

QUESTION
We are a lender, servicing our portfolio loans, and have a question regarding escrow accounts. We conduct our annual escrow analysis for residential mortgage accounts in September each year. Often, at some point during the escrow computation year, we receive a notice of an increase in taxes or insurance premium. If the increase is $200 or more, we recalculate the escrow, and spread the difference over the remaining months left in that escrow computation year, obviously resulting in an increased monthly mortgage payment for the customer. We do this to prevent a hardship by having a significant shortage in the customer’s escrow account at the time of the next annual analysis.   

For example, we conduct the escrow analysis in September 2015. In January 2016, we receive a customer’s insurance renewal that reflects a $350 increase in the annual premium. We then recast the escrow account, beginning with the February 1 payment, so that the customer’s account will be at the estimated cushion by the September 1, 2016 payment. 

We provide the customer with written notification of the change in the monthly payment and the reason for the increase. Are the foregoing procedures in compliance with RESPA’s escrow regulations?

ANSWER
While it is commendable that you do not want the customer to suffer a hardship by having a huge shortage at the next annual escrow analysis, the procedures you outline do not appear to be in compliance with the escrow regulations. Under Regulation X, a servicer is required to conduct an annual escrow analysis, which it appears you do, and establish the escrow cushion. The purpose of the escrow cushion is to cover unanticipated disbursements, such as increases in taxes and insurance, or disbursements made before the customer’s payments are available in the account. In your example, if the lender’s paying the additional $350 will result in a negative balance in the escrow account (a deficiency), you must conduct an escrow account analysis to determine the deficiency before seeking repayment of the funds from the customer. [12 CFR 1024(f)(1)(ii)] 

If there is a deficiency, you can take one of the following actions:

1.     If the deficiency is less than one month’s escrow account payment:
a.      Allow the deficiency to exist and do nothing to change it;
b.      Require the customer to repay the deficiency within 30 days; or
c.      Require the customer to repay the deficiency in 2 or more equal monthly payments.

2.     If the deficiency is greater than or equal to one month’s escrow account payment:
a.      Allow the deficiency to exist and do nothing to change it; or
b.      Require the customer to repay the deficiency in 2 or more equal monthly payments. [12 CFR 1024.17(f)(4)]

It is permissible to conduct an escrow analysis at other times during the 12-month escrow computation year. 

However, if you discover a shortage (which appears to be the result in your scenario), you must take one of the following courses of action:

1.     If the shortage is less than one month’s escrow account payment:
a.      Allow the shortage to exist and do nothing to change it;
b.      Require the customer to repay the shortage amount within 30 days; or
c.      Require the customer to repay the shortage amount in equal monthly payments over at least a 12-month period.

2.     If the shortage is greater than or equal to one month’s escrow account payment:
a.      Allow the shortage to exist and do nothing to change it; or
b.      Require the customer to repay the shortage in equal monthly payments over at least a 12-month period. [12 CFR 1024.17f(3)]

Another alternative is to issue a “short year” statement, which would enable you to “recast” the escrow payments and establish a different beginning date of the new escrow account computation year. Any shortages would need to be paid as set forth above. [12 CFR 1024.17(i)(4)]

Still another alternative is for the customer to deposit funds in the escrow account in addition to what was calculated for the particular escrow computation year (so, allows for deposit of additional funds to cover the projected shortage), which is what it appears you are trying to do. However, in order to do so, the servicer and customer must “enter into a voluntary agreement” regarding same. The agreement may only cover one escrow accounting period; however, a new voluntary agreement may be entered into after the next escrow analysis is performed. Should you choose this route, it is not enough to merely send the customer a notice informing him of the increased payment. You must obtain the customer’s written voluntary consent to the arrangement. Should the customer fail to consent, then there should be no increase in payment and, at the time of the next escrow analysis, the shortage or deficiency should be treated as outlined above. [12 CFR 1024(f)(2)(iii)]

Joyce Wilkins Pollison
Director/Legal & Regulatory Compliance
Lenders Compliance Group