QUESTION
This is not an easy question for me to ask. I have a prominent position in my company and community. The company originates mortgage loans in almost all the states. Our employees have written a petition requesting a slowdown in our plans to implement artificial intelligence. The petition has been leaked to the local news outlet, and it is causing a stir among our customers – and not in a good way.
I can't say I disagree with the staff. I'm also worried. But we also have to keep pace with industry standards, which are moving toward AI. There are many known-knowns, but even more unknown-unknowns. People are losing their jobs to AI bots. It seems to me we are in the early stages of a full-blown unemployment crisis caused by AI.
So, I will admit. I am afraid of what is happening and what is going to come. You have written a lot about AI in our mortgage industry. I want your advice on overcoming my fear of AI. I believe I speak for many people when I admit that I am worried about where we are heading. I know you're not a psychologist. I've been reading you for many years, and you've always offered sober counsel. I want to distribute your response to our staff.
How can we overcome the fear of AI?
SOLUTION
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ORIGINATION
RESPONSE
Thank you for your question. Too often we push away our fears, denying them rather than admitting them. AI represents far more than an economic revolution. It poses challenges in many areas of human activity. That suggests there is not just a single fear of AI but many.
You may want to read some of the articles I have written about AI. Click Here.
I am going to offer a few antidotes to address some of those AI-related fears.
FIRST: Name the exact fear
The first thing to do is name the exact fear. When you bunch together conceptual categories like known-knowns and unknown-unknowns, you create a colossal stressor that embeds itself in your mindset.
To make it easier for you to contemplate, I am going to provide an outline of certain types of fears. One or more of them may resonate with you. I will return to the importance of naming the fear later on.
"Fear of AI"
is really an umbrella for several distinct fears, and they call for different
responses:
- Economic fear — "it'll take my job or devalue my skills"
- Control fear — "it'll make decisions about me I can't see or challenge" (hiring algorithms, insurance pricing, content moderation)
- Epistemic fear — "I won't be able to tell what's real" (deepfakes, AI-written text, and misinformation)
- Existential fear — "it could become powerful enough to act against human interests"
- Identity fear — "if a machine can write/paint/code, what's special about me doing it?"
- Pace fear — not about AI specifically, but about how fast everything is changing and feeling like you can't keep up
Once you know which one (or more) you're actually carrying, you can look for information and actions that speak to that fear specifically, instead of feeling generally unsettled by "AI" as a monolith.
SECOND: Get direct experience
Fear feeds on
abstraction. The fastest way to shrink it is contact with the actual thing:
- Use a tool for something trivial and watch it get things right and wrong.
- Deliberately try to make it fail. Ask it something it can't know, or something tricky, and see it hedge, get confused, or make an error. This is clarifying: it shows you're dealing with a fallible tool, not an omniscient force.
- If your fear is job-related, look at how people in your actual field use these tools day to day, rather than trend pieces about "AI replacing X industry."
Concrete, small-scale experience tends to replace catastrophic imagination with a more boring, accurate picture.
THIRD: Understand the basic mechanics
You don't need to code anything, just enough of a mental model to demystify it:
- These AI systems are trained on huge amounts of text or data and learn statistical patterns: they predict what response fits; they don't "think" or "want" in the way people do.
- AI tools don't have persistent memory or goals across conversations by default; each interaction (for most tools) starts fresh unless a memory feature is explicitly on.
- Mistakes (called "hallucinations") occur because the system generates plausible-sounding output, not because it's lying or scheming.
- There's a difference between the system and the company or product wrapped around it. A lot of what feels scary is business decisions and deployment choices, not some inherent property of the technology.
Even a rough version of
this model does a lot of work, because a lot of AI fear is really fear of the
unknown mechanism, not the actual mechanism.
FOURTH: Notice where the fear is coming from
Try being a bit of a
media detective about your own anxiety:
- Track it for a week. After a week, which specific things do you feel more afraid of? A headline? A dramatic video? A conversation with someone catastrophizing?
- Notice the incentive structure of what you're consuming. Doom headlines get clicks; sober explainers don't. Tech companies sometimes hype existential risk because it implies their product is powerful (which is good marketing even if it's meant as a warning).
- Ask whether the fear updates when you get better information, or whether it persists regardless of evidence. You may find that the second pattern is usually more about generalized anxiety than about AI specifically.
I am not dismissing legitimate concerns (there are real ones); it's about noticing which part of your fear is proportionate to the actual risk and which is being amplified by how the topic is presented to you.
FIFTH: Focus on what you can control
Once you've separated
the specific fear from the ambient hype, act on the parts that are actually
yours to influence:
- Job security fear → invest in adjacent skills, learn to use the tools rather than compete with them, talk to people ahead of you in your field about how the work is shifting.
- Control/privacy fear → look into what data you share, adjust settings, support policy positions you believe in, opt out where you can.
- Epistemic fear → build habits like checking sources, using verification tools, being appropriately skeptical of unverified media.
- Pace fear → deliberately limit how much AI news you consume; you don't need to track every development to be fine.
The point is to convert free-floating dread into a short list of concrete actions, even small ones. Action is one of the more reliable antidotes to anxiety!
AND, FINALLY, SIXTH: Talk it through if it's persistent
If the fear doesn't
move much no matter how much you learn or do:
- It may be less about AI and more about a broader anxiety about change, the future, or loss of control, which has found a very available target. That's worth exploring with a friend, mentor, or therapist, not because the fear is silly, but because the underlying pattern might show up again with the next big unsettling thing.
- If it's specifically about your job, talking to a career counselor or people in adjacent fields who've navigated similar disruption (such as offshoring, automation, or previous tech shifts) can be more useful than general reassurance, since they've actually lived through a version of this.
- Persistent, intrusive dread that affects daily functioning is worth mentioning to a professional, the same way you'd take any other source of chronic anxiety seriously.
WHAT MATTERS MOST IS TO NAME THE EXACT FEAR
"AI" isn't one thing: it's a chatbot, a hiring algorithm, a self-driving car, a recommendation system, a military application, and a hypothetical future superintelligence, all lumped under one word.
When fear stays vague, it attaches to all of these at once, which makes it feel enormous and unsolvable. Naming the specific fear shrinks it down to something you can actually reason about or act on.
So, I will expand on Naming the Exact Fear.
Economic fear. Here's typical self-talk: "This will take my job or make my skills worthless."
This tends to show up
as anxiety about a specific role or industry (such as writing, illustration, customer
service, and underwriting) rather than the abstract concept of automation. Worth
asking: is the fear about being replaced entirely, or about being devalued/paid
less for the same work? Those call for different responses: one is about skill
diversification, the other about how our industry negotiates compensation.
Control or accountability fear. Here's typical self-talk: "Something is making decisions about my life that I can't see, question, or appeal."
This is often about
specific systems: credit scoring, insurance pricing, resume screening, content
moderation, automated loan approvals. The fear here isn't really about AI's
intelligence, it's about opacity and lack of recourse. This one is worth
separating from the others because the fix is procedural (transparency, appeals
processes, or regulation) rather than personal.
Epistemic fear. Here's typical self-talk: "I won't be able to trust what I see or read."
Deepfakes, synthetic
voices, AI-generated text flooding the internet, not knowing if you're talking
to a person. This is fear about the information environment changing,
and it's somewhat separate from fear of AI systems themselves.
Existential or safety fear. Here's typical self-talk: "This could become powerful enough to act against human interests, or beyond anyone's control."
This is the "big
one" for most people because it's actually the least immediately relevant
to their daily anxiety. It's more of a background hum picked up from news
coverage than something concretely affecting their life. It is worth noting
whether this is genuinely your fear or borrowed from something you read or
watched.
Identity or meaning fear. Here's typical self-talk: "If a machine can do the thing I take pride in, what does that make me?"
This shows up a lot in
creative and knowledge-work fields. It's less about material loss (income or job)
and more about a threat to self-concept – your identity feels destabilized.
This is a different kind of fear than economic fear, even if it's tangled up
with it.
Pace / overwhelming fear. Here's typical self-talk: "Everything is changing too fast, and I can't keep up."
Sometimes this isn't really about AI's capabilities at all. It's a broader anxiety about the rate of technological and social change, with AI as the most recent and vivid example. People who felt this way about the internet, smartphones, or social media may recognize the pattern.
You may determine that
one or more of these categories apply to you. That's fine! The point isn't to
pick a single label, it's to stop treating the fear as one undifferentiated
blob so you can actually address each piece.
One more layer: is it about you, or about the world?
Here's a useful follow-up question once you've named a category: is this fear about something happening to you personally (my job, my income, or my sense of purpose) or something happening to the world (society, truth, power structures, and humanity's future)?
Personal fears are usually more tractable with personal action (such as skill-building and adjusting how you work). World-level fears are less within your direct control. For those, the more honest coping strategy is often civic (like supporting good policy, and staying informed) rather than trying to solve something structurally beyond your personal control, and accepting that distinction can itself be a relief.
This article, Overcoming
the Fear of AI, published on July 30, 2026, is authored by Jonathan Foxx,
PhD, MBA, the Chairman & Managing Director of Lenders Compliance Group,
founded in 2006, the first and only full-service mortgage risk management firm
in the United States, specializing exclusively in residential mortgage
compliance.