QUESTION
We originate loans almost exclusively through E-Sign procedures.
Recently, we were cited for not providing proper disclosure to consumers
regarding our E-Sign policies. What are the proper disclosures that we must
provide consumers in order to ensure compliance with E-Sign?
ANSWER
The Electronic Signatures in Global and National Commerce Act (E-Sign
Act) provides a general rule of validity for electronic records and signatures for
transactions in or affecting interstate or foreign commerce. The E-Sign Act
allows the use of electronic records to satisfy any statute, regulation, or rule
of law requiring that such information be provided in writing, if the consumer
has affirmatively consented to such use and has not withdrawn such consent.
Prior Consent is required from the consumers in order to implement the
E-Sign Act procedures. Prior to obtaining their consent, financial institutions
must provide consumers, a clear and conspicuous statement informing the
consumer:
- of any right or option to have the record provided or made available on paper or in a non-electronic form, and the right to withdraw consent, including any conditions, consequences, and fees in the event of such withdrawal;
- whether the consent applies only to the particular transaction that triggered the disclosure or to identified categories of records that may be provided during the course of the parties’ relationship;
- that describes the procedures the consumer must use to withdraw consent and to update information needed to contact the consumer electronically; and
- that informs the consumer how the consumer may nonetheless request a paper copy of a record and whether any fee will be charged for that copy.
Jonathan Foxx
Managing Director
Lenders Compliance Group
